Customer Service Representative

Customer Service Representative – Remote | Kenya & Other Eligible Countries

We're hiring Customer Service Representatives to join our growing, fully remote team.

If you enjoy helping people, solving problems, and creating positive customer experiences, this could be a great opportunity for you. You'll work with international clients and customers, providing reliable and professional support across different communication channels.

This position is open to candidates based in Kenya and other eligible countries within our remote hiring regions, depending on client and role requirements.

Quick Details

Location: Remote | Kenya & Other Eligible Countries

Work Setup: Fully remote

Employment: Full-time, permanent

Pay: Paid in USD, hourly

Experience: At least 1 year of customer service or customer support experience

Schedule: Shifts may vary depending on client requirements

What You'll Do

As a Customer Service Representative, you'll be responsible for making sure customers receive helpful, timely, and professional support.

Your day-to-day responsibilities may include:

• Responding to customer questions and concerns through email, live chat, phone, and/or social media
• Assisting customers with product, order, account, billing, or service-related questions
• Understanding customer concerns and identifying the best solution
• Providing clear, accurate, and friendly responses
• Resolving customer issues efficiently while maintaining a positive customer experience
• Following client processes, policies, and service standards
• Escalating complex or sensitive concerns to the appropriate team when needed
• Documenting customer interactions and maintaining accurate information
• Managing multiple conversations, requests, and tasks while maintaining quality
• Working closely with team members to make sure customer concerns are properly handled

What We're Looking For

We're looking for someone who is dependable, customer-focused, and comfortable communicating with different types of people.

You should have:

• At least 1 year of customer service or customer support experience
• Strong written and verbal English communication skills
• Excellent problem-solving and communication skills
• A customer-first mindset
• The ability to listen, understand concerns, and provide appropriate solutions
• Strong attention to detail and accuracy
• The ability to stay professional and calm when dealing with challenging situations
• Good time management and organizational skills
• The ability to work independently and stay productive in a remote environment
• Willingness to work shifts based on client requirements

Experience with e-commerce, BPO, SaaS, retail, hospitality, or other customer-facing industries is a plus.

Technical Requirements

Because this is a fully remote position, you must have:

• A personally owned PC or laptop (borrowed equipment is not accepted)
• Minimum 25 Mbps upload and download internet speed
• A dedicated, quiet workspace suitable for remote work

What We Offer

When you join our team, you'll have the opportunity to work remotely while supporting international clients and customers.

We offer:

• Permanent, fully remote work-from-home setup
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Annual performance-based increases
• Career growth opportunities
• Opportunities to work with international brands and clients
• Training and ongoing support to help you succeed
• Opportunities to develop your skills in customer experience, e-commerce, sales, and other areas

If you're looking for a stable remote customer service opportunity where you can build your experience and grow your career, we'd love to hear from you.

How to Apply

Click Apply Now.

When prompted for an application code, enter:

CSR26

Please submit your application through the designated application process.

Applications sent through email or LinkedIn messages will not be considered.

We look forward to hearing from you!