Customer Service Representative

At Verisk, we help the world make better decisions through data, analytics, technology, and expertise. As a global leader in risk assessment and data analytics, Verisk supports customers across insurance, financial services, and other industries in managing risk, improving performance, and driving innovation.

As part of the Verisk family, VIS Ireland has been delivering business-critical technology solutions to the insurance industry for more than 20 years. Our teams work at the heart of insurance operations, providing trusted products and services that support customers across their daily business activities.

We are looking for a Customer Support Representative to join our team. This is an opportunity to play a key role in the customer experience, helping clients maximize the value of our solutions while contributing to the operational excellence behind our products and services.

If you enjoy solving problems, working with data, collaborating across teams, and making a direct impact on customer success, we'd love to hear from you.

Why joining Verisk Ireland?

This is more than a traditional customer support role. You'll have the opportunity to develop expertise in a specialist industry, work with sophisticated technology solutions, and build relationships with customers who rely on our products every day.

At VIS Ireland, you'll benefit from:

• Meaningful work that directly supports customers and critical insurance operations

• Exposure to data, analytics, and technology solutions used across the insurance industry

• Opportunities to collaborate with experienced professionals across multiple disciplines

• A stable, global organization with a strong reputation and long-term growth opportunities

• A supportive team environment that values continuous learning and professional development

If you're looking for a role where you can make a visible impact, build valuable industry knowledge, and grow your career within a global technology and data business, we'd love to hear from you.

#LI-SD2 #LI-Hybrid

As a Customer Support Representative, you will be a trusted point of contact for customers, supporting them through a variety of technical, operational, and service-related requests. You'll work closely with multiple teams across the business to ensure issues are resolved efficiently and customers receive a consistently high level of service.

Key responsibilities include:

• Providing frontline customer support via phone and email

• Managing customer inquiries from initial contact through to resolution, keeping customers informed through our ticketing system

• Collaborating with cross-functional teams to investigate, escalate, and resolve customer and product-related issues

• Monitoring service usage and identifying potential issues before they impact customers

• Producing and distributing service performance metrics for customers and internal stakeholders

• Analyzing and processing large volumes of customer and operational data

• Ensuring customer and product data is processed accurately and maintained to a high standard

• Supporting the continuous improvement of customer support processes, tools, and ways of working

• Assisting with data subject access requests (DSARs), data correction requests, and other GDPR-related inquiries in line with internal procedures.

• Maintaining clear and current operational documentation

• Meeting service and performance targets related to response times, resolution times, and customer satisfaction

We're interested in people who combine strong customer service skills with attention to detail, analytical thinking, and a proactive approach to problem solving.

You'll be successful in this role if you have:

• A university degree, or equivalent experience, preferably in a business, technology, or related discipline

• At least 3 years of experience in a customer-facing environment

• A strong commitment to delivering an excellent customer experience

• The ability to work independently, prioritize effectively, and take initiative

• Strong analytical and problem-solving skills

• Advanced Microsoft Excel skills

• The ability to manage multiple priorities in a fast-paced environment

• Strong written and verbal communication skills

The following would be an advantage:

• Experience working with SQL

• Experience working with data-intensive systems, technology products, or business applications