Customer Service Representative

Responsibilities

• Offer exceptional customer service at all times​.

• Answer inbound client calls to promote the product lines offered by the company or propose alternatives​.

• Participate in outbound call campaign.

• Sales support

• Clerical task

• Provide solutions to customer issues and concerns in a professional and courteous manner.

• Maintain favorable relationships with the customer to encourage repeat and future business.

• Enter all client orders in the system​.

• Follow-up on order and delivery statuses when required by the client​.

• Perform inventory searches within our network and with external suppliers when required​.

• Assist Sales Team and support coworkers in executing certain tasks​.

• Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures

• Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.

• All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

• Minimum of two years of experience in customer service, sales, distribution, or supply chain.
• Experience in the tire or automotive industry is considered an asset.
• Good understanding of inventory management and product availability.
• Excellent communication skills and ability to build strong customer relationships.
• Strong customer focus and commitment to delivering exceptional service.
• Excellent organizational, prioritization, and attention-to-detail skills.
• Strong problem-solving abilities with a proactive mindset.
• Proficiency with Microsoft Office and CRM/ERP systems.