Customer Service Representative

Location: Remote (Brazil)

Schedule: Monday–Friday | 9:00 AM–6:00 PM EST

Compensation: $800–$1,000 USD/month + Performance Incentives

About the Role

At Elite Virtual Assistance (EVA), we connect remote professionals with fast-growing U.S. businesses. We are currently expanding our support team for a growing network of health and wellness clinics across the United States.

We are looking for a Customer Service Representative who is organized, comfortable communicating by phone, and able to provide professional and attentive support to customers and clinic teams. This is a full-time remote position designed for someone seeking a long-term opportunity with a supportive team, ongoing training, professional development, and room to grow as our accounts expand.

Key Responsibilities:

• Customer Service & Appointment Coordination: Answer inbound calls with empathy and professionalism, set appointments for warm/high-intent leads, and handle outbound follow-ups to support patient/customer engagement.
• Client Care: Call customers to check in, support them, and document their progress. Capture detailed notes and updates in the CRM to ensure continuity.
• Administrative Support: Assist clinic/business owners with general administrative tasks, calendar management, and email organization.
• Content Support: Occasionally assist with simple social media content creation and community-building initiatives.

Requirements:

• C1/Advanced English proficiency or higher, both written and spoken.
• Strong customer service orientation with a calm, confident phone presence.
• Experience in healthcare, wellness, sales support, or customer service is a plus.
• Comfortable learning and using CRMs, phone platforms, and other online systems.
• Strong organization, communication, and multitasking skills.