Customer Service Representative

*hiring on behalf of our client

Title: Customer Service Representative

Time: Full-Time

Location: Remote

Compensation: R300,000/y

The Company

Our client is a fast-growing software company helping insurance agents nationwide streamline hiring processes through innovative applicant tracking software and personality assessment tools.

Role Overview

As a Customer Service Representative, you will be the trusted voice supporting their growing client base. You’ll proactively connect with clients, build relationships, identify upsell opportunities, and ensure customers are receiving maximum value from the software.

Key Responsibilities

• Place outbound calls to existing clients while consistently meeting call metrics and performance goals.
• Build strong client relationships by understanding needs and offering tailored solutions.
• Identify and upsell additional products and services aligned with client objectives.
• Deliver timely, friendly, and professional customer support.
• Maintain accurate and detailed records of all client communications and opportunities.
• Stay updated on product offerings and actively participate in training and development.

Qualifications

• Prior call center, outbound calling, or phone-based sales experience required.
• Strong customer service skills with a proven ability to upsell.
• Excellent verbal and written communication skills.
• Highly organized, proactive, and self-motivated , especially in a remote setting.
• Problem-solving mindset with the ability to think on your feet.
• Positive, team-oriented attitude focused on client success.