Customer Service Representative - $20/hr Hybrid

Customer Service

Representative - $20/hr (non-negotiable)

Location: Albany, NY

Schedule: Full-Time, Contract-to-Hire

Overview

A growing healthcare support organization is seeking Customer Service Representatives to assist providers with questions related to online business applications, claims, eligibility, self-service tools, and technical support inquiries. This is an excellent opportunity for candidates looking to launch a career with a large healthcare-focused organization. Previous call center experience is helpful but not required.

Key Responsibilities

• Respond to provider inquiries through an inbound customer support call center.
• Assist users with claims, eligibility verification, online applications, and technical support issues.
• Document, track, and monitor customer interactions using a CRM/call-tracking system.
• Manage open tickets and ensure proper follow-up, escalation, and resolution.
• Utilize various communication tools including phone, desktop fax, email, web self-service tools, and IVR support.
• Process customer requests and distribute information under established procedures and guidelines.
• Follow detailed scripts, workflows, and knowledge-based resources to provide accurate support.

Training & Work

Arrangement

• Training: 100% onsite in Albany, NY.
• Training duration varies from 1 to 4 weeks based on individual progress.
• Training schedule: Monday-Friday, 8:15 AM to 5:00 PM.
• After successful completion of training, employees transition to a hybrid schedule:
  • 4 days remote, 1 day onsite (Employees can select their onsite day based on team scheduling needs.)

Regular Work Schedule

• Monday-Friday (9:15 AM to 6:00 PM)
• 45-minute unpaid lunch

Required Qualifications

• Minimum High School Diploma or GED.
• Minimum of 1 year of customer service experience (retail, hospitality, call center, office support, or similar environment).
• Strong computer navigation and multitasking skills.
• Ability to work across multiple applications and screens simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Reliable work history with professional references.

Work Environment

• Large, fast-paced customer service center supporting healthcare providers.
• Team-oriented environment with training and management support.
• Business casual dress code.
• Onsite amenities include a cafeteria, walking area, and fitness/workout room.

Why Apply?

• Great opportunity to get your foot in the door with a large healthcare organization.
• Comprehensive training program provided.
• Career advancement opportunities within customer service and other departments.
• Supportive management team and collaborative work culture.
• Hybrid work schedule available after training.

Pay: $20.00/hour

Employment Type: Contract-to-Hire

Location: Albany, NY

Candidates with strong customer service experience and a willingness to learn are encouraged to apply,even if they do not have prior call center experience.

Job Type & Location

This is a Contract to Hire position based out of Rensselaer, NY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Rensselaer,NY.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.