Customer Service Representative (Automotive Service Center)

Join a Growing Automotive Team!

Are you passionate about helping people and delivering exceptional customer service? We are looking for a Customer Service Representative to join our fast-paced automotive contact center team. In this role, you'll be the first point of contact for customers, helping schedule vehicle service appointments, answering questions, and ensuring every guest has a positive experience.

What You'll Do

• Answer 80-100 inbound customer calls per day
• Schedule vehicle service appointments accurately and efficiently
• Make outbound follow-up calls to customers after service appointments
• Update and maintain customer information in internal systems
• Provide exceptional customer service and resolve customer concerns
• Assist customers with basic service and scheduling questions
• Document customer interactions accurately
• Work closely with team members and leadership to ensure a positive customer experience

Qualifications

• 2+ years of customer service experience
• High school diploma or GED
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable working with multiple computer systems

Why You'll Love Working Here

• Modern, professional office environment
• Supportive and family-oriented culture
• Dedicated training and side-by-side coaching
• Clear opportunities for advancement and career growth
• Employees often receive wage increases upon permanent hire
• Company-provided apparel available
• Overtime opportunities available

Work Environment

You'll work in a modern contact center environment with your own workstation, dual monitors, and a collaborative team atmosphere. Our team is committed to providing excellent service while creating a positive and supportive workplace.

Training Schedule:

• Tuesday-Saturday
• 8:30 AM - 5:00 PM

Regular Schedule:

• Monday-Friday: 9:30 AM - 6:00 PM
• Saturday: 8:30 AM - 5:00 PM
• One weekday off
• 40 hours per week with overtime opportunities available

If you are customer-focused, enjoy helping others, and are looking for a long-term opportunity with growth potential, we'd love to hear from you!

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a hybrid position in Minneapolis,MN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.