Customer Service Representative (Call Center)

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience. The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly. Your Impact: Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner. Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters. Review and interpret insurance policy terms to determine coverage eligibility. Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed. Handle requests related to coverage changes, account cancellations, and customer concerns. Identify customer needs and provide appropriate solutions to support retention and satisfaction. Investigate and resolve issues by gathering necessary information and utilizing available resources. Successful Candidates Will Have: High school diploma or equivalent required; associate degree or higher preferred. Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics. Strong attention to detail with the ability to follow complex procedures accurately. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). Ability to navigate multiple systems and resources simultaneously while maintaining accuracy. Excellent verbal and written communication skills. Strong customer service orientation with professional phone and email etiquette. Ability to adapt quickly in a fast-paced, changing environment. Receptive to coaching and feedback with a commitment to continuous improvement. Strong organizational skills and the ability to type 40–50 words per minute. Pay Range: $19.00 - $19.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers . Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.