Customer Service Representative (English/Farsi Bilingual)

Job Description English/Farsi Bilingual Customer Service Representative Company: TeamFicient Location: Remote Employment Type: Part-Time Salary Range: TBD Work Schedule: Time Range: Between 7 AM and 7 PM CST Days Off: TBD (2 days per week) About the Role We are seeking a dependable and customer-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience. Core Responsibilities Customer Support & Communication Handle inbound and outbound customer calls professionally Respond to customer inquiries via email and text Provide timely and accurate information regarding services, appointments, and general inquiries Scheduling & Enrollment Support Schedule and reschedule appointments using the company scheduling system Assist customers with enrollments and payment processing Administrative Support Maintain accurate customer records and prepare evaluation reports Coordinate with instructors and support daily administrative operations Candidate Qualifications Must-Haves Fluent in English and Farsi (spoken and written) Strong customer service, communication, and call handling skills Excellent written communication skills for email and text support Highly organized, detail-oriented, and able to multitask Proficient in Microsoft Outlook and comfortable learning new systems Self-motivated with the ability to work independently in a remote environment Good to Have Knowledge of driving school operations, scheduling processes, or DMV-related procedures Tools & Systems Scheduling System Ooma Phone System or other related phone systems Microsoft Outlook