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Freelan Contract is seeking a highly motivated and dedicated Customer Services Representative to join our team. As a full-time, remote employee, you will have the flexibility to work from any location while providing exceptional customer service to our clients.
Key Responsibilities:
- Serve as the first point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner
- Maintain a high level of product knowledge to effectively assist customers with their needs
- Process orders, returns, and exchanges accurately and efficiently
- Collaborate with other team members to ensure customer satisfaction and retention
- Continuously strive to improve customer service processes and procedures
Qualifications:
- High school diploma or equivalent; college degree preferred
- Minimum of 1-2 years of customer service experience, preferably in a remote setting
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and experience with CRM systems
- Ability to work independently and in a team environment
- Availability to work full-time, including weekends and evenings as needed