Customer Service Representative - German - Athens

Customer Service Representative - German - Athens Position: Customer Advisor Location: Athens, Greece Work model: Hybrid Employment type: Full-time DUTIES AND RESPONSIBILITIES: Manage incoming customer calls and inquiries efficiently Identify and assess customer needs to ensure high levels of satisfaction Build strong, sustainable relationships through open and interactive communication Provide accurate and complete information using the appropriate tools and systems Meet individual and team performance targets, including case handling quotas Maintain clear records of customer interactions, accounts, and documentation Follow established communication procedures, guidelines, and policies. REQUIREMENTS: Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum C1+ level) Strong customer orientation with a commitment to delivering excellent service. Proven contact handling and customer communication skills. Excellent verbal communication skills, including active listening and adaptability to different personalities. Strong PC skills and general computer literacy. Fast learner with strong comprehension abilities. Good MS Office skills are an advantage. Ability to multitask, prioritize, and manage time effectively. Team-oriented mindset with the ability to collaborate effectively. Previous experience in customer support or client service is a plus. BENEFITS: Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Department Customer Support Locations Athens Remote status Hybrid Athens About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast