We are looking for fluent German speakers to join the German Customer Care team of an innovative online payment platform.
If you are tech-savvy, customer-oriented, and eager to be part of a dynamic and fast-growing environment, this opportunity is for you!
Responsibilities
Provide customer support via phone calls, chat, and occasional emails
Monitor and follow up on open cases to ensure timely and effective resolution
Deliver high levels of customer satisfaction through professional communication
Build and maintain strong relationships with customers and partners
Meet performance targets set by both the client and internal teams
Fluent in German (C1–C2 level, written and spoken)
Good command of English (minimum B2 level)
Strong communication, problem-solving, and troubleshooting skills
Previous experience in customer service or customer success is a plus
Basic technical understanding
Availability to work on-site in Athens
EU Passport
Competitive gross monthly salary of €1,600 (14 salaries per year)
Hybrid working model with 1 day per week remote work
Discounted mobile plan with exclusive employee pricing
Special offers on mobile devices through company partnerships
Preferential rates across telecommunications services (mobile, internet, and landline packages)
Annual €200 voucher for purchases at selected food retail partners
Free access to leading online learning platforms (Coursera, Learnlight, Percipio, Skillsoft) for continuous professional development
Exclusive employee discounts at a variety of retail stores and partner brands
Modern and multicultural working environment
Fully equipped office with comfortable break and relaxation areas
Ongoing training and career development opportunities