Customer Service Representative I - RENTCafé Connect

Who we are: We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products. Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we’re connected to a network of over 45 offices and 10,000+ colleagues across the globe. Our success is driven by a diverse team of more than 1,400 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you’d be a great fit? Join #TeamYardi. Your impact: Come be a part of our dynamic, professional, and friendly work environment at Yardi Romania, a US-based company, a place where you will learn, be challenged, and grow! As a Customer Service Representative , you will: Guide prospective tenants through the rental journey using RentCafe platform, Yardi’s apartment listing service, Submit maintenance requests for residents through our RentCafe (CallCenterCafé) User Interface, Assist residents with submitting their payments, Address billing inquiries and utility metering. All this while offering a superior customer service experience! Our 24/7 business operations currently offer the following shifts: 11 pm - 7:30 am This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca. Please submit your application in English. What you'll bring along: Excellent written and verbal communication skills in English; Show a willingness to develop excellent interaction skills; Good at prioritizing tasks in a fast-paced environment; Very driven, energetic; Sociable, friendly, and professional; Fast learners, result-oriented and have a can-do attitude; Consistently work to improve customer satisfaction; Have the ability to multi-task; What you'll do: Deliver a highly professional customer service experience; Maintain a high degree of professionalism, availability, dependability, and flexibility; Handle calls, email or chat-based customer inquiries and service requests in an efficient manner; Process payments and handle billing inquiries; Positively represent our clients’ properties to current and prospective residents; Requirements : Availability to work flexible shifts, based on assigned shift (every 4 months), including nights and weekends Secondary education (high school) with Baccalaureate Diploma is compulsory What you'll enjoy once you become part of the Yardi Romania team: A flexible hybrid work setup that blends the best of remote and office life. Up to $2,000 per year reimbursed for eligible learning and professional development expenses. 40 RON/working day meal tickets (taxable according to current legislation). Up to 26 vacation days to recharge your energy, based on tenure. Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents. Up to 20 days of EU remote work per year, subject to current policy. Annual salary review to keep it in line with your performance and industry changes. The possibility of a yearly bonus through our profit-sharing program. Life insurance for you & global travel insurance for you and your family. Currently granting a fixed monthly Work/Life Stipend for your well-being activities. Discounts at gyms, restaurants, and other service providers. All necessary equipment provided for both home and office setups. A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind. Fresh fruit, snacks, and specialty coffee available daily at the office. Engaging office events, themed parties, and team buildings.