Customer Service Representative - Remote, Part-Time Seasonal (San Antonio Area)

Job Summary

Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer’s needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a PART-TIME Opportunity,

*The schedule required for this position will be 3-4 days a week, including one weekend day.

Weekday shifts: 8:00am-12:00pm, 12:00pm-4:00pm, or 4:00pm-8:00pm.

Weekend shift: Either Saturday 9:00am-5:00pm OR Sunday 12:00pm-6:00pm

*Upon completion of our 2 week in-store training at our Huebner Oaks location in San Antonio, this will be a REMOTE, Work-From-Home position. This is a seasonal assignment with an intended start date of November 2, 2026 and an expected end date of January 6, 2027.

Training dates: 11/2/2026 to 11/13/2026 | Training schedule: 10:00am-4:30pm

WHAT YOU WILL BE DOING:

• Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.
• Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.
• Filing and other general clerical duties as required by supervisor.
• Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.
• Assisting customers with placing orders, providing recommendations and information on products.

WHAT YOU WILL NEED:

• High School diploma or general education degree (GED).
• Customer service and call center experience preferred.
• Excellent oral, written communication and listening skills.
• Strong problem solving, time management and organizational skills.
• Computer proficiency.
• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.
• Ability to work a flex schedule, including a Saturdays or Sunday rotation.
• Bi-lingual Spanish/English is a PLUS.
• Strong problem-solving skills, and the ability to quickly learn new technology
• Enthusiastic, willing to learn, and contributes to a positive team spirit.
• Ability to pass a pre-employment background check that meets company standards.