Customer Service Representative – Remote | U.S. Customers

MFS Trade School is looking for a full-time Customer Service Representative to join our remote team and support students and customers across the United States.

This is a phone-heavy customer service position, so strong spoken English is one of the most important requirements for this role.

Responsibilities

• Answer incoming customer service calls
• Make outbound follow-up calls to students and customers
• Assist with course access, certifications, recertifications, memberships, products, orders, and general questions
• Follow up with existing students to make sure they have everything they need
• Update customer information, notes, and follow-up activities in our CRM
• Coordinate with Sales, Customer Service, and Operations when needed
• Provide professional and friendly support to customers throughout the United States

Requirements

• Native-level or near-native spoken English required
• Candidates must sound natural, fluent, confident, and highly comfortable speaking with U.S. customers over the phone
• Clear pronunciation and strong listening/comprehension skills
• Previous customer service, call center, or phone support experience
• Comfortable making outbound calls, not only answering incoming calls
• Strong communication and follow-up skills
• Reliable internet connection and a quiet work environment
• Ability to work independently in a remote environment
• Previous CRM experience preferred
• HubSpot experience is a plus

This role requires frequent phone communication with customers in the United States. Applicants who are not fully comfortable communicating naturally and fluently in English by phone will not be considered.

Schedule

Full-time, Monday–Friday

Must be available during U.S. Eastern Time business hours 9AM-5PM

Compensation

Starting at $6 USD/hour, depending on experience.

Location

100% Remote

We welcome qualified candidates from Mexico, the Philippines, Jamaica, South Africa, and other countries who meet the spoken-English requirements.

How to Apply

Please send the following to wendy@mfstradeschool.com:

1. Your updated resume
2. A 60–90 second voice recording in English

In your recording, please:

• Introduce yourself
• Briefly explain your customer service experience
• Tell us about your experience speaking with customers over the phone
• Give a short example of how you would greet and assist an MFS customer calling with a question

You may record your audio using Vocaroo, Voice Memos on iPhone, your Android Voice Recorder, or any similar recording application.

You may attach the audio file to your email or include a link to the recording.

Email Subject:

Customer Service Application – [Your Name]

Applications without a voice recording will not be considered.

The voice recording will be used to evaluate spoken English, pronunciation, fluency, communication style, and overall phone presence with U.S. customers.

About MFS Trade School

MFS Trade School provides professional training and certification programs for entrepreneurs and service professionals in the restaurant cleaning industry throughout the United States.

• Yo usaría como título en LinkedIn: Customer Service Representative – Remote | U.S. Customers. Así atraes desde el título a gente que ya entiende que va a estar hablando con clientes americanos.