Customer Service Representative - Respiratory / Home Care

ABOUT RESPIRE Respire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect. We embrace change and the opportunity it brings to establish and administer sound policies, rules and practices that treat employees with dignity and equality. Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource – our employees. ABOUT THE ROLE The Customer Service Representative (Intake) serves as the primary point of contact for patients, healthcare providers, and referral sources throughout the intake process. This role ensures patients receive respiratory equipment and support by managing inquiries, processing orders, verifying documentation, and coordinating timely service delivery. This role reviews medical records, verifies insurance coverage, explains patient financial responsibility, collects required payments, and ensures all documentation is complete prior to delivery. This position works closely with referral sources, billing teams, warehouse staff, and clinical partners to create a smooth and efficient patient experience. This role requires strong attention to detail, excellent customer service skills, and the ability to manage multiple priorities while maintaining compliance and service standards. WHAT YOU’LL DO Respond to calls, emails, faxes, and new referrals, ensuring all new orders are acknowledged within 24 hours. Process respiratory equipment orders accurately and ensure available orders are completed within 72 hours. Review prescriptions, medical records, and required documentation prior to delivery and setup. Verify insurance coverage, explain co-pays, deductibles, and coinsurance, and collect required patient payments. Maintain communication with referral sources, providers, and internal teams to provide order updates and ensure timely service. Coordinate with warehouse and supply teams to confirm equipment availability and delivery readiness. Track pending orders, follow up on outstanding items, and support timely patient care and successful order completion. WHAT YOU’LL BRING High school diploma or equivalent Prior data entry experience Strong typing and 10-key skills Excellent phone etiquette and customer service skills High attention to detail and accuracy Ability to multitask in a fast-paced environment Ability to work independently and collaboratively as part of a team Experience working successfully in a remote work environment Ability to maintain productivity, professionalism, and communication while working remotely WHY YOU’LL LOVE WORKING HERE Mission-driven culture focused on whole-person wellness and dignity Opportunities for career growth within the company Competitive pay and comprehensive benefits package: Pay range: $18-21/hour Health, dental & vision insurance 401(k) with employer match Life insurance Paid time off Take the leap and bring your expertise where it’s truly needed; apply today and help us create healthier tomorrows, one home at a time.