Customer Service Representative (Shopify & Social Media)

Are you a pro at multitasking with a knack for making customers feel heard? We’re looking for a dedicated Customer Service Representative to be the voice of our brand across our digital storefront and social channels. If you’re tech-savvy, love solving puzzles (like "where is my package?"), and can switch between a professional email and a friendly Instagram DM without breaking a sweat, we want to meet you. What You’ll Be Doing Order Management: Answering high-volume emails regarding order status, shipping updates, and general product inquiries. Real-Time Support: Managing our Shopify Chat to assist customers while they shop, helping to convert browsers into buyers. Social Engagement: Monitoring and responding to comments and direct messages on Facebook and Instagram with speed and personality. Problem Solving: Resolving customer issues with empathy and efficiency to ensure a 5-star experience every time. What We’re Looking For Platform Proficiency: Previous experience using Shopify is a major plus. Communication Skills: Exceptional written English with the ability to adapt your tone (from formal email to casual social media). Tech Savvy: Strong general computer skills and the ability to learn new software quickly. Detail Oriented: You don't just skim; you read the details to get the order right the first time. Positive Vibes: A patient, "can-do" attitude even when things get busy.