Customer Service Representative

Customer Service Representative About High Scale We’re High Scale — a future-focused, data-obsessed agency revolutionizing video advertising on TV and social media. Think Amazon’s obsession with customer experience meets SpaceX’s fearless ambition—that’s the DNA behind everything we do. Our 120-person team of creatives, strategists, and innovators produces thousands of high-impact campaigns weekly for the world’s leading lifestyle, fashion, beauty, and DTC brands. With 50,000 sq. ft. of DTLA studios and a global influencer network, we're growing rapidly—and that starts with hiring exceptional people. We move fast, embrace change, and believe the best ideas come from people who take ownership and continuously look for ways to improve. If you enjoy connecting with people, thrive in fast-paced environments, and take pride in delivering outstanding experiences, you'll fit right in. Why This Role Matters Every great hire begins with a great first impression. As a Customer Service Representative, you'll be one of the first people candidates interact with during their journey with High Scale. Your ability to communicate professionally, build rapport quickly, and identify strong talent will directly influence the quality of our growing team. This role goes beyond answering questions. You'll conduct initial interviews, evaluate communication skills, verify qualifications, and help ensure every candidate has a positive, professional experience from the very first conversation. If you're naturally curious, enjoy talking to people, and know how to ask thoughtful questions while making others feel comfortable, this role offers an exciting opportunity to grow within Talent Acquisition and People Operations. What You'll Do Conduct Initial Candidate Interviews Conduct phone and video screening interviews with applicants. Evaluate candidates' communication skills, work experience, professionalism, and overall fit for the role. Follow structured interview guides while adapting naturally to each conversation. Prepare detailed interview notes and recommendations for hiring managers. Deliver an Exceptional Candidate Experience Serve as the first point of contact for applicants throughout the recruitment process. Answer candidate questions with professionalism and empathy. Ensure timely communication regarding interview schedules, updates, and next steps. Represent the High Scale brand with enthusiasm and professionalism in every interaction. Support the Recruitment Process Review resumes and verify that candidates meet minimum qualifications. Coordinate interviews between candidates and hiring managers. Maintain accurate candidate records within the Applicant Tracking System (ATS). Follow up with candidates to ensure a smooth and efficient hiring process. Help Improve Hiring Operations Identify opportunities to improve the candidate experience and recruitment workflow. Provide feedback on interview processes and screening criteria. Collaborate with the Talent Acquisition team to support hiring goals and operational improvements. Who You Are Strong Customer Service Professional At least 2 years of experience in customer service, call center, BPO, or another customer-facing role. Experience handling inbound or outbound calls while maintaining professionalism and empathy. Experience interviewing, quality assurance, or recruitment is a plus but not required. Excellent Communicator You communicate clearly, confidently, and professionally in English. You know how to build rapport quickly while asking thoughtful questions. You listen actively and can pick up on both what candidates say—and what they don't. Detail-Oriented You take accurate notes, stay organized, and manage multiple conversations without losing attention to detail. You understand that every interaction reflects the company's reputation. Organized & Reliable You're comfortable managing schedules, following structured processes, and keeping candidate information organized. You can prioritize multiple tasks while maintaining accuracy and professionalism. Thrives in a Fast-Paced Environment You enjoy speaking with new people every day and adapting to changing priorities. You take initiative, remain solution-focused, and are always looking for ways to improve both your work and the experience of those around you. Perks & Benefits Launch a Career in Talent Acquisition Gain hands-on experience in interviewing, candidate evaluation, and recruitment operations while working with a fast-growing global company. Real Impact Help shape the future of High Scale by identifying exceptional talent and creating an outstanding candidate experience. Continuous Learning Receive ongoing coaching and opportunities to develop your interviewing, communication, and people skills. Growth Opportunities Strong performers can grow into Recruiting, Talent Acquisition, HR Operations, or People Management roles as the company continues to scale. Collaborative, High-Energy Culture Work alongside ambitious teammates who enjoy solving challenges, improving processes, and celebrating wins together. High Scale is an Equal Opportunity Employer. We celebrate diversity because we know exceptional teams are built from different perspectives, experiences, and ideas. If you're excited to connect with people, help identify top talent, and create memorable first impressions, we'd love to meet you. Department Human Resources & Administration Locations Manila Remote status Fully Remote About HIGHSCALE High Scale is an advertising company specializing in high-volume, high-performing ad content for top brands across North America, Europe, and 35+ countries worldwide. We combine creativity, strategy, and behavioral data to produce advertising that connects with audiences and drives measurable impact. Operating from one of the largest production studios in the U.S., HighScale manages every stage of production—from concept to delivery—ensuring speed, quality, and innovation at scale.