Customer Service Representative - Temporary

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.

Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a Customer Service Representative - Temporary like you.

Role Mission

Ensure the highest level of satisfaction for both internal and external customers through the end-to-end management of Customer Service operations, guaranteeing the effective execution of the order-to-delivery process, product availability, logistics coordination, and timely resolution of customer issues. Actively contribute to operational excellence by driving service performance, achieving On-Time-In-Full (OTIF) targets, and continuously improving processes, while supporting business growth and ensuring compliance with the company's quality standards and regulatory requirements.

What your responsibilities will be

• You will ensure that the highest level of customer service is provided to both internal and external customers.
• You will perform a day to day management of defined customer accounts for tasks such as; customer accounts set up and customer data management, monitoring product availability, product batch allocation, sales order process in SAP, orders preparation and monitoring with EMEA warehouse, logistics organization for product delivery, shipments and transports follow up with warehousing and transportation providers to ensure validated packaging and products integrity, product and services billing, preparation and monitoring with EMEA warehouse, logistics organization for product delivery, shipments and transports follow up with warehousing and transportation providers to ensure validated packaging and products integrity, product and services billing.
• You will provide support to technical group by managing trunk stocks replenishment and spare parts ordering and return management, check and approval of freight invoices, freight costs drivers and controls. Customer complaints (SAP Fiori), Deviation management (DR/CAPA).
• You will maintain communication with Customers/Sales Representatives in order to understand requirements and optimize service performance business expansion, actively ensure CSR participation to any tender process and coordinate with appropriate department and follow up.
• You will provide any support to Quality Audit.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Bachelor's degree in Business Administration, International Trade, Supply Chain, Logistics, Industrial Engineering, or a related field.
• Mandatory proficiency in Spanish, English and Italian (minimum B2-C1 level), with excellent verbal and written communication skills in all three languages.
• Mandatory experience working with SAP as an ERP system.
• Minimum 2-3 years of experience in Customer Service, Order Management, Customer Operations, or Supply Chain roles.
• Proven experience managing the full Order-to-Cash (O2C) process.
• Experience coordinating logistics operations and monitoring domestic and international shipments.
• Knowledge of inventory management, delivery planning, and customer service processes.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to work in a fast-paced environment while managing multiple stakeholders and priorities.
• Strong customer orientation, attention to detail, and problem-solving skills.

What we offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply! We look forward to receiving your application!

Grifols is an equal opportunity employer.

Flexible schedule: Monday-Thursday 8:00h – 17:00h and Friday 8:00h 15:00h.

Benefits package

Contract of Employment: Temporary Position

Flexibility for U Program: Remote working

Location: Sant Cugat

www.grifols.com

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