Customer Service Representative – Utility Billing

Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.

The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Assist customers with questions regarding their natural gas bills and account balances

Process and assist with customer payments

Research and resolve account-related issues

Explain billing information, charges, and payment options clearly

Update and maintain accurate customer account information

Handle customer questions and concerns professionally and efficiently

Follow established procedures and privacy requirements

Document customer interactions accurately

Escalate issues when additional assistance or authorization is required

Provide excellent customer service on every interaction

1 year Previous customer service, call center, or office experience preferred

Strong verbal and written communication skills

Comfortable working with billing and account information

Strong attention to detail

Ability to navigate multiple computer systems

Professional and empathetic approach to customer concerns

Reliable attendance and punctuality

Ability to work independently and as part of a team

Comfortable handling potentially difficult customer interactions

Must be comfortable cross training on other accounts