Customer Service Representative (WFH)

About the Role We work with unions, credit unions, and associations across Canada to help their members secure long-term protection for themselves and their families. Our focus is simple: make sure working families have access to reliable coverage they can count on. As demand continues to grow, we're adding to our team and looking for individuals who enjoy working with people and want to build something long-term. What You'll Be Doing You'll connect directly with families who are already eligible for benefits and guide them through their options in a clear, supportive way. This is a client-focused, remote role where communication and consistency are key. Walk clients through their benefit options via Zoom Complete and manage all required documentation accurately Follow up with clients to maintain strong, ongoing relationships Work with your team to improve processes and overall client experience What You Bring Authorized to work in Canada High school diploma or equivalent (post-secondary is a plus) Background in customer service, admin, or client-facing roles is helpful but not required Key Strengths Clear and confident communication Strong attention to detail and organization Ability to adapt and stay productive in a remote setting Problem-solving mindset Team-first attitude What You'll Get Full benefits package (dental, prescriptions, travel, and more) 100% remote work with flexible scheduling Ongoing training and clear advancement paths Performance-based bonuses and incentive trips Supportive team environment that recognizes your work