Customer Service & Scheduling Coordinator

We are hiring a Customer Service & Scheduling Coordinator for a company in the Home Services (Exterior Cleaning) industry. This is a Full-Time remote role for a US-based company. This role is ideal for someone who is an organized, proactive, tech-savvy communicator with a neutral, professional phone presence and a service- and sales-oriented mindset

Key Responsibilities

• Inbound Management: Answer and triage inbound calls, texts, and emails; deliver fast, professional responses to new leads and customers.
• Outbound Outreach: Make outbound calls/texts to follow up on estimates, nurture leads, and close bookings.
• Estimates & Quotes: Prepare, send, and revise estimates/quotes; track acceptance and convert to scheduled jobs.
• Scheduling & Dispatch: Book, reschedule, and dispatch jobs; coordinate calendars with technicians and customers.
• CRM Management: Manage and update the CRM pipeline, notes, tags, tasks, and automations.
• SLA Compliance: Maintain response-time SLAs (target 5–15 minutes for new leads during working hours).
• Process Optimization: Optimize follow-up sequences (email/SMS/call) and document SOPs.
• Inbox Monitoring: Monitor shared inboxes and phone lines to ensure nothing slips through the cracks.
• KPI Reporting: Record and report weekly KPIs (leads, bookings, conversions, revenue, production rates).
• Collaboration: Partner closely with the owner and field team to resolve scheduling or customer issues.
• Data Management & Hygiene: Maintain up-to-date, and organized customer databases. Regularly audit records to eliminate duplicate profiles, correct formatting errors, and ensure all lead source and contact data is cleanly categorized for accurate reporting and automated marketing.
  
  

Required Qualifications

• 2–4 years of experience in customer service, scheduling/dispatch, or admin operations (preferably in home services or field service).
• Proven CRM Experience: Hands-on experience handling estimates/quotes and converting leads to booked jobs.
• Communication: Excellent spoken and written English with a clear, neutral, professional phone presence.
• Sales Mindset: Confident with outbound calling, objection handling, and persistent follow-up.
• Efficiency: Strong organization, attention to detail, and ability to prioritize in a fast-paced environment.
  
  

Preferred Qualifications

• Industry Knowledge: Experience in exterior cleaning, window cleaning, roofing, or related field-service industries.
• Advanced CRM Skills: Familiarity with automations and follow-up sequences in platforms like GoHighLevel, Jobber, Housecall Pro, or ServiceM8.
• Technical Familiarity: Experience with VoIP/SMS platforms (e.g., Google Voice, Twilio) and basic KPI reporting in spreadsheets.
  
  

Required Skills & Tools

• Google Workspace (Gmail, Sheets, Drive, Calendar)
• VoIP/SMS tools (Google Voice, Twilio, or similar)
• Field Service/Sales CRM (e.g., HighLevel, Jobber, Housecall Pro, or ServiceM8)
  
  

Schedule & Pay

• Full-Time position; US business hours in the EST/CST/PST time zone.
• This is a fully remote job for a US-based company.
• Pay ranges from R14,000 to R18,000 per month, depending on experience and skill.
• Annual raises, bonuses, confirmed holidays, and PTO included.
  
  

System Requirements

• Internet speed of at least 20 Mbps
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with a microphone
  
  

Benefits

• Competitive pay rates and consistent pay.
• The company provides a US phone number and business email address.
• Remote Flexibility: Enjoy working from home or any location of your choice.
• Zero Commute: Save time and money by eliminating the daily commute.
• Stability: Consistent work with the same clients, fostering long-term professional relationships.
• Growth: Opportunities for career advancement and professional development as the company scales.
• Supportive Culture: An inclusive work environment that values diversity and individual growth.
  
  

If you are a detail-oriented professional who thrives in a fast-paced environment and enjoys being the "voice" of a growing business, we encourage you to apply and help us take our customer experience to the next level!