Customer Service Specialist

Customer Service Specialist B2B Customer Service wanted! Join a global engineering leader to manage orders, support sales, and shape the customer journey. Enjoy a fast-paced, collaborative team with great growth. Summary Join a fast-paced, collaborative Customer Service team where you'll play a central role in shaping a seamless customer journey. You'll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction. Our Client A global leader in advanced engineering and precision manufacturing solutions, this organisation develops high-performance technologies that support industries such as automotive, aerospace, and general engineering. With a strong focus on innovation, sustainability, and continuous improvement, they partner closely with customers to solve complex technical challenges and drive productivity. Operating across more than 75 countries with a highly skilled international workforce, they combine deep technical expertise with a customer-first mindset. Their culture is built around collaboration, curiosity, and responsibility, creating an environment where people are encouraged to develop, contribute ideas, and make a tangible impact on both customers and the wider industry. Responsibilities · Act as a key point of contact for customers, delivering responsive and high-quality service · Collaborate closely with Sales Engineers and Account Managers to support customer needs · Prepare quotations in coordination with sales teams and suppliers · Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims · Handle escalations and resolve issues efficiently in line with procedures · Maintain accurate CRM and ERP data and customer records · Support procurement activities, including purchase orders and supplier follow-ups · Assist with warehousing tasks such as picking, packing, and dispatch when required · Contribute to continuous improvement and operational efficiency initiatives Must-Haves: · Strong customer service or order management experience in a B2B environment · Excellent communication and relationship-building skills · High attention to detail and strong organisational ability · Confidence working with CRM/ERP systems and data accuracy Nice-to-Haves: · Experience in manufacturing, engineering, or technical product environments · Exposure to supply chain, logistics, or procurement processes · Familiarity with e-commerce or digital ordering platforms What's in it for you ? · Opportunity to work in a global, innovative engineering environment · Supportive, team-oriented culture built on collaboration and curiosity · Strong focus on development, continuous improvement, and learning · A role where your work directly improves customer experience and business performance Department Operations Locations United Kingdom Remote status Hybrid Sectors Industrial Manufacturing & Machinery About Witan Search Witan Search is a specialist executive search and recruitment firm connecting top talent with leading companies in the chemicals, manufacturing, and personal care sectors. With deep industry knowledge and a global network, we help businesses secure professionals who drive innovation and growth. Our consultative approach ensures we understand each client’s unique needs, delivering candidates aligned with their goals. We prioritise integrity, transparency, and quality in every search. Applicant tracking system by Teamtailor