Customer Service Specialist - Application Support

Posted Tuesday, August 4, 2026 at 4:00 AM Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Customer Service Representative/Application Support - Remote Pay Rate: $20.00 per hour Overview: This role supports applicants and active providers for home and community-based waiver services and provides education and resources regarding provider requirements. This position works closely with the supervisor, enrollment team, and compliance review scheduling. Duties & Responsibilities: Respond to incoming calls, messages, and email from applicants and providers. The provider relations line is a central contact point for inquiries related to provider enrollment, provider requirements and education, investigations, and compliance review scheduling. Coordinate with the project management team to refer questions not related to HCBS to the appropriate department or team. Commitment to customer service. Enter contact notes with a clear, concise summary of the interaction or communication. Outreach by phone and email to assist with completing and submitting the application. Inform applicants and providers of resources and tools to assist with the application process. Reply to email requests from providers and applicants. Other related duties as assigned. Required Skills & Abilities : Strong organization and attention to detail and accuracy; able to manage calls efficiently and demonstrate strong customer service skills, while meeting established handle time goals for calls. Clear written and verbal communication; provide clear instructions on documents, requirements, and next steps. Ability to work independently while coordinating closely with a remote team. Use project systems and standard tools (Excel, Outlook, Teams, SharePoint) to access resources and complete job duties. Comfortable learning new systems and processes. Experience : 2 years of customer service experience Bachelor's degree and 2 years’ paid experience working with providers is preferred a minimum of two years paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities. One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training. One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations. 36 months of paid experience working with providers (alternative to Bachelor’s and 2 years’ paid experience) Working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities. One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training. One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations. Education : High school diploma or equivalent required; bachelor’s degree preferred. Work Conditions : Remote; must be available during standard project hours (Monday-Friday, 7:30 AM – 5:30 PM Eastern) Benefits (Through SSO): SSO offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) with discretionary employer match Paid time off and paid holidays Flexible spending accounts (FSA) Additional employee perks Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.