Customer Service Specialist - Financial Services

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Why This Role Matters: As a Customer Service Specialist, you build trust and confidence with our customers and strategic partners with each call. Every conversation matters and you are the first and most important connection to our clients delivering accurate and empathetic service. In this position you create an opportunity to strengthen relationships and build customer loyalty that impacts operational excellence and drives our company growth. As a customer service specialist, you impact our culture of collaboration by working across various teams to exceed customer expectations. We are committed to investing in our employees, developing careers, and creating opportunities for growth. Why You’ll Love Working Here: We invest in you by providing paid training, ongoing coaching and career development to help you succeed from day one and beyond We believe people do their best work when they feel supported, respected, part of team, and showing up for one another We are committed to giving back to our community and empowering employees to make a difference beyond the workplace. We aim to be the best and hold ourselves to a high standard – supporting each other in doing our best work every day Comprehensive benefits medical, dental vision, generous 401K match and generous paid time off. Hybrid schedule 2-days in office after completion of on-site training period. How You'll Contribute: Your journey begins with a structured, hands-on training experience designed using adult learning principles of financial services products and systems. Successfully complete the 12-week immersive program that combines classroom instruction and real-world application to build your confidence and expertise in annuity products and services. Develop a strong understanding of our annuities, investments, tax implications, product information, procedures, and regulations. Efficiently maneuver through various computer systems and on-line resources to retrieve information while responding to customer inquiries Partner with our external business partners, when required, to resolve customer inquiries Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken. Meet measurable department standards as they relate to call quality and efficiency measures as well as meeting teamwork, ownership, and professional development goals Learn, retrain and update one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations. The job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, duties, responsiblities, or working conditions associated with it. What We’re Looking For: Resilience to complete the training program. Proven ability to persevere through demanding, sustained learning curves — maintains performance, composure, and engagement under pressure, and finishes what they start even when the material or pace is difficult. Positive Attitude & Adaptability — A consistently positive demeanor with the flexibility to embrace change, adapt to evolving processes, and remain receptive to new approaches in a fast-paced environment. Customer Ownership & Follow-Through — Proven ability to take full ownership of customer issues, following requests through to resolution and proactively escalating to appropriate personnel when problems arise. High aptitude for learning complex products. Demonstrated ability to quickly absorb technical, multi-faceted product information and translate it into working knowledge Self-Driven Development & Curiosity — A proactive mindset toward professional growth — you ask thoughtful questions, investigate the root cause of errors to prevent recurrence, and make productive use of time between tasks to sharpen your skills. Coachability & Continuous Improvement — The ability to thrive in a culture of ongoing coaching and constructive feedback from multiple sources, using that input to consistently elevate customer experience. Teamwork, Professionalism & Reliability — Strong collaboration skills with a dependable work ethic; you show up consistently, support your teammates, and conduct yourself with professionalism in every interaction. Values-Driven Action — A commitment to aligning your daily actions and decisions with the organization's Vision, Mission, and Values, serving as a role model for the standards the team upholds. Experience — 3 years customer service experience in a call center is preferred Education — associates or bachelor's degree preferred or equivalent years of customer service experience Benefits Highlights: Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required. Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. Group 1001 , and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences. #LI-ST1