Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)
- Hiring from
- United States
- Work type
- Remote
- Posted
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Client Information
The Company is a specialized construction business that focuses exclusively on residential and commercial fencing services. It provides high-quality, durable fence installations using industry-standard construction methods and is committed to delivering reliable workmanship, long-lasting results, and excellent customer service to homeowners and businesses throughout its service area.
Job Description
• Provide friendly and professional customer service via phone, email, and messaging
• Respond to customer inquiries regarding fencing services, products, warranties, and scheduling
• Escalate complex questions and concerns to the appropriate team members when needed
• Manage and update daily schedules for fencing crews and customer projects
• Communicate schedule changes, delays, and important updates to customers and internal teams
• Monitor crew attendance and address scheduling issues at the start of each workday
• Maintain accurate records of customer inquiries, requests, and follow-up actions
• Adjust schedules based on project priorities, timelines, and crew availability
Must Haves
• This role is only open to Filipinos permanently residing in the Philippines • Previous customer service experience • Strong verbal and written English communication skills • Excellent attention to detail and organizational skills • Experience managing schedules, calendars, or appointments • Ability to multitask and adapt to changing priorities • Strong communication skills with the confidence to ask questions and collaborate with the internal team • Professional, patient, and customer-focused approach • Willingness and ability to learn about fencing products, services, and warranties
Nice to Haves
• Experience working for a fencing, construction, home services, or trade company. • Previous experience scheduling field crews or service appointments. • Familiarity with project management, scheduling, or customer management software. • Experience handling customer concerns and resolving scheduling conflicts. • Basic knowledge of fencing products or construction terminology.
Home Office Requirements
Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.