Customer Service Specialist (Greek and English languages)

AP Companies is the biggest independent medical assistance company with a vast medical provider network around the World. Our offices are located in the US, UK, Spain, Cyprus, Latvia, Kazakhstan, Bangladesh and Thailand.

We are chosen by more than 50 well-known Insurance Companies and Employers around the Globe. While we are committed to long-term development and sustainability, we are also developing, advancing, amplifying and attempting to revolutionize our industry for the benefit of our Clients.

Now we are looking for a new Greek and English-speaking candidate to join our team.

Key responsibilities are:

• Timely receive, register, process and report on the organization of medical treatment worldwide;
• Work with internal Database, keep all the cases up-to-date;
• Maintain solid and effective communication with medical providers, insured members, and clients by email and phone.
• Work closely with the team to define the areas of attention and take necessary actions to ensure a good clients experience.
• Comply with the international laws and regulations, including the GDPR, when working with clients and providers
• Collaborate with other teams to address clients´ queries and establish an efficient workflow and communication.
• Ensure the business secrets are safely kept.

You are the best candidate if:

• you have perfect communicational skills and a passion for work;
• you have proficiency both in Greek and English languages, this is a must; any other additional language is a big advantage;
• you are an experienced PC user;
• you can work remotely (you will need a laptop or a computer and a strong and stable Internet connection) and also have enough self-discipline to work without every minute control;
• you can work both independently and as a part of a team, follow directions and take up feedback on work effectiveness;

We are ready to offer:

• No routine and mundane tasks;
• Opportunity to work with a professional international team on medical issues in a dynamic work environment;
• Remote full-time position;