Customer Service Specialist (Remote)

Compensation starting at $1200 / USD Monthly

About Colombo & Hurd, PL

Colombo & Hurd, PL is a nationally recognized immigration law firm dedicated to representing professionals, investors, businesses, and families from across Latin America and around the world. Since our founding in 2006, we have grown to a global team of over 450 professionals, including more than 35 U.S.-based immigration attorneys.

Named the Top Immigration Law Firm in Central Florida by the Orlando Business Journal, we take pride in our mission to provide exceptional legal representation while advancing the cause of immigrants. Our commitment to excellence, innovation, and integrity defines who we are.

Position Overview

The Customer Service Specialist (CSS) is often the first point of contact for both potential and current clients reaching out to the firm. This role is focused on providing friendly, professional, and responsive support while helping clients navigate their interactions with Colombo & Hurd.

CSS Specialists handle a high volume of phone calls and client requests throughout the day. They listen to clients, understand what they need, provide helpful information, coordinate appointments, and connect clients with the appropriate team members when additional support is needed.

This role is ideal for someone who genuinely enjoys talking with people, is comfortable working in a fast-paced environment, and can maintain a warm and professional attitude while managing a high volume of calls and requests.

You’ll be working as part of a collaborative Customer Service team, helping create a welcoming and positive experience for every client who contacts the firm.

Key Responsibilities

• High-Volume Client Communication: Handle a high volume of inbound phone calls from potential and current clients, providing friendly, professional, and helpful support.
• Client Support: Serve as a first point of contact when clients contact the office, listen to their needs, and help them find the right information or next step.
• Client Experience: Create a warm and welcoming experience for every client, making sure they feel heard, respected, and supported.
• Call & Request Management: Manage multiple client calls and requests efficiently, document information accurately, and follow up when needed.
• Appointment Coordination: Schedule and coordinate client appointments with the appropriate team members and provide clients with the information they need.
• Internal Coordination: Communicate client needs and requests to the appropriate departments and follow up to make sure they are addressed.
• Case & Information Support: Create and update client information in the firm’s systems and assist with basic document, questionnaire, and information requests.

Qualifications & Requirements

• Full professional fluency in English and Spanish, both written and verbal, is required.
• 2+ years of experience working in a fast-paced customer support, customer success, client services, or administrative role.
• Experience handling a high volume of phone calls or working in a fast-paced customer service environment.
• Warm, approachable, and professional demeanor with a strong customer service orientation and passion for delivering an exceptional client experience.
• Commitment to upholding the highest standards of professionalism, integrity, and confidentiality in client interactions.
• Proficiency in MS Office Suite.

What We Offer

• The opportunity to work with a prestigious and growing U.S. immigration law firm.
• Comprehensive training and ongoing support.
• The opportunity to make a meaningful impact on the client experience during an important stage of their immigration journey.
• Compensation starting at $1200 / USD Monthly