Customer Service Specialist with English

Last date to apply:

17 listopada 2026

Shape the Future with Us

Welcome to one of the world's oldest Start-ups!

By constantly challenging ourselves, we at Husqvarna have continued to develop our business for more than three centuries. With over 330 years of heritage, we are driven by curiosity, bold thinking, and a passion for innovation, bringing the best ideas to life.

We design and deliver world-class products and solutions for forest, park, garden, and construction care, combining pioneering technology with deep industry expertise.

We are also proud to be recognized as one of Europe’s Best Employers 2026 by the Financial Times and Statista, ranking 36th among 1,000 companies and second among Swedish organizations.

About the role

We are looking for Customer Service Specialist with English to join team of our Shared Service Centre in Warsaw and to help us establish best in class service.

Your main tasks:

• Supporting daily customer service operations within the SSC
• Handling customer support tickets and escalating cases when needed.
• Checking and validating order data in internal systems.
• Providing customers with accurate information regarding orders and deliveries.
• Managing customer returns and refund requests in line with company policies and procedures.
• Assisting with basic accounts receivable activities, including invoicing and payment follow-ups.
• Preparing standard reports and maintaining accurate records.
• Ensuring compliance with company policies and established procedure

Candidate Profile / Expectations:

• Previous experience in customer service or a similar role would be an advantage.
• Good command of English (minimum B2).
• Strong motivation to learn and develop in an international environment.
• Good communication and interpersonal skills.
• Basic analytical and problem-solving skills with attention to detail.
• Basic computer skills and willingness to learn new systems and tools.
• Knowledge of SAP, CRM/ERP systems, ticketing tools or e-commerce processes would be an advantage.

We Offer

Husqvarna Group offers an international and dynamic workplace with opportunities to develop, take responsibility, and contribute to our sustainability journey.

• Work in a growing team and international environment.
• Attractive benefits package, including MultiSport card, private medical care, group insurance, and lunch card.
• Modern office in the Forest building, opposite Westfield Arkadia in Warsaw.
• Hybrid working model – 3 days per week from the office.

Welcome to Husqvarna Group’s Career Page!

Discover roles that inspire growth, challenge boundaries, and allow you to be part of something bigger. Here, you’ll find a team that values bold ideas, sustainable solutions, and collaborative growth. Whether you’re just starting your career or looking for the next big step, we offer a place where passion and purpose come together. Explore our openings and take the first step in your Husqvarna journey.

About Us

Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments.

For more than three centuries we have kept innovating and re-inventing our business. Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers. Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact. Read more about our vision and mission here

Our differences are our strength

We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life.

Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together.

Learn more about our diversity and inclusion journey here

Winning through Culture

We believe that business is ultimately about people, as a team, we win and grow together. Our culture is the fuel that drives us to achieve our goals, built on three culture themes:

• Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities.

• Dedicated: We’re driven by our passion to shape great experiences - and we’ve got the dedication to follow through.

• Care: We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together

Together, these values empower us to lead, adapt, and grow as a team. Learn more about our culture here