Customer Service Support 1

As a Customer Care Analyst I at Emerson Automation Solutions Latin America, your main responsibility is to support the order-to-cash process by ensuring that customer purchase orders are accurately processed, validated, and entered across multiple systems, along with handling related activities and requests. You’ll ensure orders are completed on time and accurately, which involves staying in touch with customers and working closely with internal teams like Outside and Inside Sales, Order Management, Factories, Supply Chain, and quote to cash functional teams. In This Role, Your Responsibilities Will Be: Order Entry & Processing Receive, review, and process customer purchase orders. Accurately upload, enter, and book orders into business systems. Ensure timely processing of orders within established service levels. Technical Review Perform technical validation of customer orders. Ensure correct product selection and required technical documentation is complete. Validate that factory and customer requirements are met before order release. Order Quality & Compliance Verify accuracy and completeness of all customer-provided information. Ensure compliance with commercial policies, business rules, and order entry standards. Collect, store, and maintain documentation according to retention policies. Support compliance with import/export and regulatory requirements. Customer Support Handle customer inquiries through multiple communication channels. Collaborate with Order Management, Sales, and internal teams to resolve issues. Ensure customers receive accurate and timely responses regarding their orders. Operational Support Support consulting activities for Order Management during order processing. Participate in audits, certifications, and required training programs. Meet productivity, quality, and service level targets. Cross-Functional Collaboration Work closely with Inside Sales, Outside Sales, factories, and supply chain teams. Support continuous improvement initiatives within the order-to-cash process. Who You Are: You build strong working relationships and collaborate effectively with cross-functional teams. You take initiative and act with a sense of urgency to meet deadlines and resolve issues. You are customer-focused and committed to delivering accurate and timely service. You are adaptable and open to learning new systems, processes, and ways of working. You plan, prioritize, and organize your work effectively to manage multiple tasks simultaneously For This Role, You Will Need: Currently studying Engineering, Business Administration, or a related field is preferred. You'll need solid verbal and written communication skills to interact effectively with customers and internal teams. 1–2 years of experience in customer service, data entry, or related roles is preferred. Proficiency in Windows and MS Office applications is required, along with strong keyboard skills. Intermediate to advanced Portuguese is preferred. You must be willing to work flexible schedules based on business needs, including shifts such as 6am to 3pm, 7am to 4pm, or 8am to 5pm. Preferred Qualifications That Set You Apart: Experience supporting internal and external customers through email, chat, and occasional phone interactions. Experience in customer service, data entry, or order processing, supporting sales or operations teams. Proficiency in ERP/order management systems (e.g., Oracle or similar) and Microsoft Excel for tracking and reporting. Strong attention to detail with the ability to accurately process and validate data and orders, while prioritizing tasks, managing multiple requests, and working effectively in a fast-paced environment. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.