I’m looking for an experienced
Customer Service Agent
for my client,
Moon Magic Jewelry
, an established international DTC jewelry brand offering authentic gemstone jewelry to customers around the world.
This is a
long-term remote position
for someone who genuinely enjoys helping customers, communicates exceptionally well, and is comfortable working in a fast-paced e-commerce environment.
Your Responsibilities
Provide an exceptional customer experience across multiple channels, including
email, chat, and social media
Support customers throughout the entire buying journey — from initial inquiries and purchases to delivery, returns, and after-sales support
Respond to customer inquiries promptly, professionally, and with a friendly attitude
Develop a strong understanding of the Moon Magic product catalog to confidently assist customers
Identify recurring customer questions, issues, and trends and communicate them to the team
Proactively suggest improvements to processes and systems that can increase customer satisfaction
Collaborate with the team to ensure a consistently high level of customer support
Who we are looking for
Fluent English
with excellent written and verbal communication skills
At least
1-2+ years of customer service experience
Previous experience working with
e-commerce/DTC brands is highly preferred
Availability of at least
30 hours per week
, including availability for chat support
Friendly, patient, courteous, and genuinely customer-focused
Excellent attention to detail
Reliable, organized, and responsive
Comfortable working in a
fast-paced environment
where priorities and processes can change frequently
Ability to work independently in a remote setting
What You Can Expect at Moon Magic
💎
Up to 50% employee discount
on Moon Magic jewelry
🚀
High level of ownership
with a direct impact on the customer experience
🌍 Work with an
established international DTC jewelry brand
🤝 A supportive and collaborative international team
📈 A
long-term opportunity
with room to grow within the Customer Service organization