Customer Service Support - Non-Voice (Re:amaze & Shopify)

532454

Is This YOU? Then We Want to Meet You!
Are you a tech-savvy, customer-centric communicator who thrives in a fast-paced e-commerce environment? We are looking for a detail-oriented Customer Support Agent to deliver high-quality non-voice support across live chat and email. If you excel at problem-solving, adapting to frequent campaign updates, and keeping customers happy through smooth e-commerce experiences, we want to meet you!

Snapshot

• Hiring Budget: [TBD]
• Schedule:
  Full-Time | Monday – Friday: 9:00 AM – 6:00 PM EST
  PH Training Shift: 6:00 PM – 3:00 AM PHT starting 10/12/2026
• Work Type: Full-Time Remote

Requirements

• At least 1 year of customer support experience in an e-commerce setting
• Hands-on experience with Re:amaze and Shopify (Required)
• Excellent written customer-centric communication skills in English
• Strong multitasking, time management, and prioritization skills
• Critical thinking and out-of-the-box problem-solving abilities
• High attention to detail with the ability to quickly adapt to constant campaign updates
• Strong work etiquette, reliability, and capability to work independently with minimal supervision

What you'll do

• Provide fast, accurate, and empathetic customer service across email and chat channels
• Process e-commerce customer requests, order tracking, and account inquiries via Re:amaze and Shopify
• Adapt quickly to continuous campaign updates, client instructions, and evolving support workflows
• Identify, troubleshoot, and resolve customer issues with a proactive, solution-oriented approach
• Collaborate effectively with team members to ensure consistent service quality and zero reliability gaps

Success looks like

• Achieving consistently high CSAT scores through prompt and accurate chat/email resolutions
• Adapting seamlessly to new campaign updates with minimal error rates
• Maintaining excellent attendance and adherence during scheduled support hours

Tech Checklist - Gotta Have It!
A reliable computer (at least Windows 10 with an i5 processor), a stable high-speed internet connection of 100 Mbps, and a backup for both. A quiet, cozy workspace to handle calls and chats like a pro.

How to apply
Start your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens Next
Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.