Customer Service Training Specialist

Lead the Next Generation of E-commerce Talent as Our Training Specialist

We're looking for an experienced Training Specialist who is passionate about developing people, delivering engaging learning experiences, and helping new team members succeed. If you thrive in a fast-paced, remote environment and enjoy coaching others to perform at their best, we'd love to hear from you.

What You'll Do

As a Training Specialist, you'll play a key role in preparing new hires for success by delivering engaging training sessions and creating impactful learning materials.

Your Responsibilities Include

• Facilitate one-on-one and group training sessions via Zoom
• Train new hires on company policies, processes, tools, and best practices
• Deliver training on customer service and e-commerce platforms such as Gorgias, Zendesk, Re:amaze, Freshdesk, and Shopify
• Conduct brand-specific and role-specific onboarding sessions
• Develop engaging training materials, presentations, and learning resources
• Create training content using platforms like Canva, Trainual, Moodle, and Loom
• Participate in New Team Member Onboarding Week and facilitate assigned sessions
• Evaluate trainee performance through assessments and provide constructive feedback
• Continuously improve training programs and learning experiences
  
  

What We're Looking For

• 3–5 years of BPO experience in the customer service industry
• 1–2 years of experience in customer service training
• Virtual Assistant experience is a plus
• Experience with e-commerce tools such as Gorgias, Shopify, Zendesk, Re:amaze, Freshdesk, or similar platforms
• Strong understanding of e-commerce operations and customer support
• Familiarity with CRM platforms such as HubSpot and Monday.com
• Experience using Canva, Trainual, Loom, or similar learning tools is an advantage
  
  

Skills You'll Need

• Excellent written and verbal English communication skills
• Strong coaching and facilitation abilities
• Outstanding organizational and time management skills
• Detail-oriented with excellent follow-through
• Self-motivated and proactive
• High energy with strong interpersonal skills
• Comfortable collaborating through Gmail, Slack, and other remote communication tools
  
  

Technical Requirements

Internet

• DSL, Cable, or Fiber internet connection (minimum 25 Mbps via LAN)
• Backup internet connection (minimum 15 Mbps)
  
  

Computer

• Desktop or laptop with at least:
• Intel Core i5 or AMD Ryzen 5
• 8GB RAM or equivalent
• Desktop or laptop only (tablets and smartphones are not supported)
  

Power

• Reliable power source with minimal outages
• Backup power solution is highly recommended (generator or portable power station)
• Access to an alternate work location during extended outages (co-working space, friend's house, family member's home, etc.)
  
  

Why Join TalentPop?

• Permanent, full-time work-from-home setup
• Paid Time Off
• Health Insurance + Dental Coverage
• Join a collaborative global team
• Be part of one of the fastest-growing companies in the e-commerce space
• Opportunities for continuous learning, career growth, and internal advancement
  
  

Ready to Make an Impact?

Help shape the success of our growing global team by empowering new hires with the skills and confidence they need to thrive.

We look forward to receiving your application.