Customer Support & Sales Support Specialist (Remote)
Location:
Remote (South Africa)
Hours:
Full-time | 40 hours per week
Working Hours:
Regular business hours (equivalent to 9:00 AM – 5:00 PM)
Employment Type:
Long-term opportunity
About the Opportunity
Our client is a well-established, stable company looking for a dedicated
Customer Support & Sales Support Specialist
to join their growing team. This is an excellent opportunity for someone who enjoys delivering exceptional customer service while supporting the sales process in a professional, patient-focused environment.
The role is primarily focused on providing a high-end customer experience, with occasional sales support through order reminders and light upselling when appropriate.
Key Responsibilities
Provide exceptional customer support via phone, email, and other communication channels.
Process customer orders accurately and efficiently.
Assist customers with product and order-related enquiries.
Contact patients/customers to verify information and ensure order accuracy.
Make courtesy reminder calls when customers are due to reorder products.
Identify opportunities to recommend additional products or upgrades when appropriate.
Build strong, long-term customer relationships through outstanding service.
Resolve customer concerns professionally and efficiently.
Maintain accurate customer records and order information.
Collaborate with internal teams to ensure a seamless customer experience.
Requirements
Minimum 3 years' experience in Customer Support, Customer Service, or Inside Sales.
Previous experience processing customer orders.
Excellent verbal and written English communication skills.
Professional telephone manner with strong active listening skills.
Comfortable making outbound customer calls.
Ability to build rapport with customers.
Strong attention to detail and accuracy.
Excellent problem-solving and organisational skills.
Proficient in Microsoft Office and comfortable learning new systems.
Stable employment history with long tenure in previous roles.
Experience in healthcare, medical, pharmacy, or patient support environments is advantageous but not essential.
What We're Looking For
Customer-first mindset.
Friendly, empathetic, and professional communication style.
Highly organised and dependable.
Comfortable working independently in a remote environment.
Strong attention to detail.
Someone looking for a long-term career opportunity.
Technical Requirements
Reliable fibre internet connection.
Backup power solution (UPS/Inverter).
Quiet, professional home office.
Laptop or desktop suitable for remote work.
Why Join?
Long-term career opportunity with a stable international company.
Regular daytime working hours (40 hours per week).
Supportive and collaborative team environment.
Opportunity to make a meaningful impact by delivering exceptional customer care.