Customer Solution Center Agent

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! The Customer Solution Center Agent will answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations. Will provide full-cycle customer support in a call center setting by professionally greeting callers, providing appropriate information, resolving issues and concerns, transferring calls, and taking messages, as necessary. Answers large volume of customer calls and inquiries concerning products, services, notices, statements, etc. related to associated Bank items including, but not limited to, (inquiries will typically be about checking and savings accounts, time deposits, loans, Visa check cards, internet banking, and wire transfers, etc.). Greets and assists customers in a friendly, professional manner. Ensures customers experience service beyond expectations and that the information provided is thorough and accurate. Continually maintains working knowledge of all relevant company software, products, and services required to effectively answer customer inquiries. Responsible for closing each call by typing a closing summary that will include the outcome of the call, including what the call was about, whether the call had to be transferred to another department, or if the call was processed entirely by the Agent. Other duties as assigned. High School diploma, general education degree (GED), or equivalent required. 1 year or more of customer service experience in a professional environment required. Bilingual with ability to read, write and speak English and Spanish is preferred. Previous experience in a call enter environment in banking or financial services a plus. Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise and organized manner. Customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns. Excellent problem solving and organization skills. Ability to work independently and multi-task in a fast-paced and constantly changing environment. Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment. Must be able to work a flexible schedule to include required evening and weekend hours. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.