Customer Solutions Agent

Located in Alexandria head office NSW – temporary full-time until December 2027 (potential for permanent opportunity) Full-training provided Bring your customer service passion to a dynamic, supportive team that values diversity and collaboration At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference. As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people. Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you. We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen. About Ampol: We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making those journeys easier by meeting the nation’s needs at every step with the care and service we all deserve. And, as we grow, we continue to evolve, to ensure we have low carbon solutions that will meet the needs of our customers well into the future. About the role: Are you passionate about customer service and enjoy working in a team? We currently have an opportunity to join our Customer Service team for our contact centre, where you will engage and support our business customers and merchants across many enquiries at Ampol. The customer enquiry channels are a mix of inbound and outbound calls, email responses and live chat which will give great variety in the role and help you gain exposure to a business that is bigger than you realise. Located in Alexandria close to Green Square station. Key responsibilities: Answer and action incoming customer enquiries across multiple communication channels (phone, email, chat, social) in a timely and professional manner Answering and actioning customer and merchant queries for all areas of Ampol Make outbound calls in response to customer requests for call-backs, voicemail messages or other outbound campaigns as required Managing key relationships with internal and external stakeholders with great communication and questioning techniques Using your systems knowledge to navigate data and processes to assist customer needs Your ability to manage competing priorities and work as part of a team Thinking differently to achieve outcomes About you: We are seeking an individual who is enthusiastic, customer centric and a strong desire to learn. We are a welcoming workplace, a great team and training will be provided to set you up for success. You will be a self-motivated individual with well-honed communication skills demonstrating previous experience within a customer service/contact centre position and/or a team environment from the retail or hospitality industries. We welcome individuals who are new in the workforce and display a ‘can do’ attitude and high level of work ethic. You will be accustomed to a fast-paced environment as this role will attract a high number of calls and enquiries from our customer base (approx. 80–100 calls and emails a day). You will have a minimum qualification at HSC level, be computer literate including use of Microsoft Office suite with Salesforce and Genesys Cloud being highly desirable. You will also possess a continuous improvement mindset and have an appetite to learn. Our customers come from all walks of life and so do we. We provide diverse work opportunities for all and strongly encourage women and those with diverse genders, sexualities and cultural backgrounds to apply. Benefits: A knowledgeable, high-achieving, experienced and fun team Career development and learning opportunities including LinkedIn Learning and other tailored training solutions Competitive salary Experience working for an ASX Listed company that is diverse, interesting and evolving Want to take your career to the next level? Apply today. Applications close 20 August 2026 By clicking apply, you confirm you have read and agree to our Ampol Recruitment Privacy Collection Statement . We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.