Customer Solutions Lead - AI

Customer Solutions Lead - AI We are looking for a Customer Solutions Lead to join us. This is a senior, externally-facing role, and one of two AI Leads for the UK within the wider Advania Group. Join Us Customer Solutions Lead - AI Position Overview As Customer Solutions Lead, you operate as one of two AI leads for the UK operating within the wider ecosystem that is the Advania Group. You will also be an ambassador for Advania's sovereign AI platform. You will have the opportunity to sit at the intersection of our sovereign AI proposition and local customer needs; you will translate business problems into AI solutions, co-design with customers, and work with the central Customer Solutions team to architect and deliver outcomes that run on the shared platform. The technology behind the sovereign AI platform is a locally hosted system that supports multiple users and uses NVIDIA AI Enterprise tools. It provides a wide range of AI features and acts as a smart gateway, connecting local large language models (LLMs) with cloud-based frontier models when needed. It does not depend on larger hyperscaler AI services. Salary & Benefits We will offer a competitive base salary for this role, alongside the company benefits that can be found here . Hybrid working We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. Responsibilities Customer Engagement and Co-Creation Lead discovery and scoping with enterprise customers to identify high-value sovereign AI use cases grounded in their business context. Co-create AI solutions with customers, running workshops, proofs-of-concept, and design sprints. Act as the trusted technical and commercial AI advisor for key accounts in your country. Manage customer expectations throughout solution delivery and ensure outcomes are measurable and documented. Solution Architecture and Delivery Design end-to-end AI solution architectures built on our sovereign AI platform. Translate platform capabilities (models, APIs, tooling) into client-ready solutions tailored to vertical or functional contexts. Lead or oversee AI engineering and delivery work for country customers, coordinating with central engineering as needed. Contribute to and reuse the shared library of accelerators and solution blueprints; feed local insights back to central. Ensure all AI solutions adhere to Advania's Trusted AI standards, including data governance, privacy, and model transparency requirements. Qualifications & Experience Experience Experience in a solution architecture, AI engineering, or technical consulting role, ideally in an enterprise B2B context. Demonstrable experience designing and delivering AI or data solutions for customers (not internal or academic projects). Background in one or more of: NLP/LLM applications, AI-enabled automation, predictive analytics, or knowledge management systems. Experience working with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI or similar). Track record of leading customer workshops and translating business requirements into technical designs. Nice to Have Prior exposure to sovereign cloud, data residency, or regulated-sector AI deployments. Experience in one of Advania's key verticals: public sector, financial services, healthcare, or manufacturing. Existing network of enterprise customer relationships in your country market. Familiarity with Microsoft Copilot ecosystem, Azure AI Foundry, or similar enterprise AI platforms. Familiarity with the NVIDIA AI Enterprise ecosystem, in particular NVIDIA Blueprints and NIMs. Knowledge of Nordic or UK data protection regulations (GDPR, NIS2, DPA 2018) and their implications for AI systems. About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted. #LI-Hybrid Locations London, United Kingdom Remote status Hybrid About Advania UK We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.