Customer Solutions Specialist

Customer Solutions Specialist

Location: Fort Worth, TX 76109

Work Schedule: Hybrid

Pay: $18$21/hour

Employment Type: 6-Month Contract

Start Date: Early November

Experience Level: Entry Level

Position Overview

We are seeking a Customer Solutions Specialist to join a customer service call center team in Fort Worth, TX. This position will provide additional support during the busy tax season and will primarily focus on assisting customers through inbound phone calls.

The ideal candidate has previous call center and customer service experience, is comfortable navigating multiple computer systems, and can provide professional and efficient service in a high-volume environment.

Key Responsibilities

• Handle approximately 75100 inbound customer calls per day
• Answer general customer questions and provide accurate information
• Assist customers with website navigation
• Help customers locate statements, documents, and account information
• Assist with adding or updating account permissions
• Navigate multiple systems while speaking with customers
• Accurately document customer interactions and complete data entry
• Maintain a professional and customer-focused approach throughout each interaction
• Follow established procedures when handling customer and account information
• Support increased call volume associated with tax season

Required Qualifications

• 2+ years of customer service experience
• Previous call center experience
• Strong verbal communication and customer service skills
• Comfortable handling a high volume of inbound calls
• Strong computer and data-entry skills
• Experience with Microsoft applications
• Ability to learn and navigate multiple systems
• Strong attention to detail and organizational skills

Preferred Qualifications

• Previous customer service experience within financial services
• Experience assisting customers with account information, statements, or other financial-related inquiries
• Experience working in a high-volume or seasonal call center environment

Schedule & Work Environment

This is a hybrid position based in Fort Worth.

Hybrid Schedule:

• Monday: Work from home
• TuesdayThursday: In office
• Friday: Work from home

Candidates should have flexibility to work scheduled shifts that may include:

• 7:00 AM4:00 PM
• 8:00 AM5:00 PM
• 9:00 AM6:00 PM

Training

The first 2 weeks of training are fully in person and will be held from 8:00 AM5:00 PM.

After successfully completing training, employees will transition to the regular hybrid schedule.

Interview Process

• One interview round
• Approximately 30-minute virtual Microsoft Teams interview
• Interview with two supervisors
• Target interview date: October 6, 2026
• Target start date: November 2, 2026

Compensation

$18$21/hour, based on experience.

Job Type & Location

This is a Contract position based out of Fort Worth, TX.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Fort Worth,TX.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.