Customer Solutions Specialist- Offline

Customer Solutions Specialist-Service Elite Offline

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Hybrid work schedule
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Service Elite Customer Experience Offline Specialist will partner with an Elite customer base to assist with pricing, quote generation, parts identification, shipping, tracking, and returns. The Customer Experience Specialist will be part of an Elite group, always upholding Parts Town’s high quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Handle a high volume of inbound emails daily from an assigned account base of customers while delivering a top notch customer experience
• Manage customer relationships throughout the entire ordering process, handling inquiries relating to pricing, quote generation, part identification, availability, shipping, and returns
• Effectively collaborate with customers, manufacturers and internal teams to provide solutions

To Land This Opportunity

• You have 2 – 4 years of experience in a customer centric role (over the phone or face-to-face)

• You have been identified as the “go-to” team member in your current role with a proven track record of providing a superior customer experience
• You have the ability to empathize and provide account management style customer service through building stellar relationships
• You are hungry for knowledge and desire to grow within a fast paced environment
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus!
• You can work a schedule of M-F 12:00 PM – 9:00 PM (EST) with flexibility to adjust to different hours as needed

Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

About Your Future Team

Our team is pretty serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.