Customer Success Account Manager

About the Role As a Customer Success Account Manager, you will be responsible for owning and elevating the end-to-end client journey. You will manage a portfolio of existing customers with the mission to ensure our clients receive consistent, high-impact service and make the most out of their subscription entitlements. Your work will directly impact customer satisfaction, retention, and growth. You’ll work cross-functionally to align internal teams around client success and continuously improve how we deliver value. Key Responsibilities: Engage with Passion: Interact with your customers all day long, engaging with senior leadership on strategic relationship issues, and mid-level stakeholders on operational and tactical items Relationship Building: Understand the challenges of the different stakeholders (Procurement, IT, Finance, Marketing, etc) and build a trusted-advisor relationship using Green Cabbage to exceed expectations Client Journey Management: Map, analyze, and optimize the entire client experience lifecycle—from onboarding to renewal Client Advocacy: Act as the voice of the client, championing their needs and pain points internally to shape service delivery and product evolution Experience Metrics: Monitor customer activities to understand their usage Onboarding & Enablement: Collaborate with Sales, Product, and Operations to ensure seamless onboarding and fast time-to-value for new clients Process Improvement: Identify friction points and design solutions that increase satisfaction and reduce churn Strategic Planning: Participate in executive business reviews, client summits, and account planning sessions with key accounts Client Communications: Follow standardized playbooks, templates, and messaging that ensure consistency and professionalism across all touchpoints This role is based in Singapore and will support the the APAC region – Hong Kong, SEA, ANZ Client onsite time expected 1-2 days/week The team hours are 8:30am-5:30pm. But the role hours will flex earlier or later in the day for calls with Australia (2 hrs ahead) and HQ on the US East Coast (12 hrs behind) Qualifications 3+ years in client experience, customer success, or account management roles Prior procurement category management experience a plus Proven track record of improving client retention, satisfaction, and operational efficiency Analytical mindset and inclination for KPI’s Excellent interpersonal and communication abilities (verbal and writing) Experience in B2B SaaS, technology services, or market intelligence preferred Experience working for large enterprise SaaS companies like Oracle, SAP, Microsoft preferred Passion for client-centricity and continuous improvement Strong verbal and written English skills are a must Native language skills in Mandarin, Cantonese, Bahasa preferred Languages skills in Thai, Vietnamese, helpful Singaporean Nationality or PR required – No employment visa support will be provided What You Bring Obsession for customer engagement and customer satisfaction with B2B customers Great attention to details The ability to drive alignment across sales, product, and delivery teams. A love for solving problems and creating memorable client experiences. Why Green Cabbage? Green Cabbage, the Global Leader in Procurement Intelligence, provides mid-market and enterprise clients with the data and expertise needed to achieve better deals across technology, third-party labor, marketing, and travel & expense contracts. Our flagship platform, Harvest, empowers procurement teams worldwide to access Green Cabbage’s precise, governed intelligence. At Green Cabbage, we foster a collaborative, high-energy, and growth-minded culture. We move quickly, value accountability, and celebrate team wins. If this seems like a fit, we'd love to hear from you!