Customer Success / Account Manager (Remote, Full-Time)

About the Role

We're hiring a Customer Success / Account Manager to own the relationship for a portfolio of US-based clients. You'll be the main point of contact for your accounts, driving retention, satisfaction, and growth, and the voice of the client internally.

Key Responsibilities

• Manage a portfolio of client accounts as their primary point of contact
• Lead onboarding for new clients and ensure a smooth ramp-up period
• Run regular check-ins and quarterly business reviews to track progress against goals
• Identify and pursue upsell and cross-sell opportunities within existing accounts
• Resolve client escalations quickly and proactively, looping in internal teams as needed
• Track account health, renewal risk, and satisfaction metrics, and report internally
• Act as the internal advocate for client needs, feeding insights back to product/operations

What We're Looking For

• 3+ years in customer success or account management, ideally at an agency or client-services business
• Excellent written and verbal communication skills
• Comfortable managing multiple accounts and competing priorities at once
• Experience with CRM or account-management tooling
• Able to work US business hours
• Strong relationship-building instincts and a proactive, client-first mindset

Nice to Have

• Experience in a direct-response, performance marketing, or advertising agency setting