Customer Success Advocate (Project Hire)

About GoTyme GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today. At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom. About the role To help customers have a smooth and best in-class customer experience with our products and services. This involves supporting customers with any questions or issues they may have, making sure they get the most value from what we offer, and ensuring their satisfaction. The role also includes collecting feedback to help improve our services and strengthen customer relationships. Customer Support: Respond to customer inquiries and resolve issues across various channels (e.g., chat, email, phone). Customer Guidance: Assist customers in navigating the product or service, ensuring they understand its features and benefits. Problem Resolution: Proactively address customer complaints, escalating when necessary, and ensuring timely solutions. Customer Retention: Work to increase customer satisfaction and loyalty by providing exceptional service and support. Feedback Collection: Gather customer feedback to help improve the product or service and share insights with internal teams. Collaboration: Work with other teams (e.g., product, sales, and marketing) to improve the overall customer experience. Reporting: Track and report on customer interactions, trends, and satisfaction levels to help drive continuous improvement.