Customer Success Agent

Who We Are Memtime is one of the most successful early-stage startups in B2B SaaS, with thousands of customers in over 90 countries. We received our Series A funding and are now scaling the company. Our mission is to become the new standard for tracking time, integrated with every project software worldwide. How We Work We are an international team with a hybrid remote work culture and a headquarters office in Munich, Germany. At Memtime, we deal with time, which means we also respect yours. Instead of endless meetings and compulsory attendance, we believe in well-designed collaboration that gives us a sense of self-efficacy and allows us to see the impact of our daily work through results. Our Product With our software for automatic activity tracking, we are the technology leader in our segment: Our software automatically records what you are working on (e.g., emails, documents, websites, etc.) so you can easily remember how much time you spent on different customers/projects. Our software is especially employee-friendly because it stores all data exclusively on the user's device. There are no monitoring or surveillance features, so the user has complete privacy. We seamlessly integrate with any project software, ERP system, or billing solution. (+100 integrations available) Your Tasks Providing reactive customer support and proactively offering solutions and strategies for our customers Learn how our product works inside and out, to answer our customer’s questions Write helpful emails and knowledge base content Navigate conversations about upselling Communicate the value of memtime and its features to potential customers Provide product Demonstrations/Webinars What we offer Entry job into SaaS at one of the most successful German startups Fully remote work in an international environment No micromanagement Your qualifications We are looking for a reliable person with strong self-drive and ambition. Remote work environments don't work well with people who need to be pushed. You should be organized and a fast learner. And you should be a team player who isn't afraid to communicate within the team but also with customers and partners. Other qualities we are looking for: You are fluent in English and German Fluency in other languages are a huge plus You’re well-versed in using software and understanding tech. You are willing to understand and use the product. You are used to working and solving problems independently by research. You aren't shy or timid and are a good communicator experienced in team collaboration. Job details Fully remote (+-4h CET) Full-time 40 h/week Why you should apply Gather experience at a successful company in global B2B SaaS Learn from seniors and expand your knowledge Put your ideas into action and be rewarded for good results