Customer Success Associate

NYC or Remote · Full-Time · Early Team About There are never enough staff in a medical practice, physician or non-clinical, to handle all the work to be done — from reviewing patients' test results, to calling patients to discuss them, to answering patient calls about scheduling and clinical questions, to calling patients to check if they're taking meds rights. Simbie is the clinically intelligent AI voice agent that automates and expands all of this work, saving practices time and money while adding patient touchpoints that save lives, but that practices can't afford human staff for. We're the first platform executing AI workflows requiring real clinical judgment, directly in the EHR. We're YC-backed, distribution is proven, and we're signing customers faster than we can currently bring them live. That's the problem we need you to solve. The Role You run the day-to-day of getting new clinics live on Simbie — information gathering, EHR access, scenario testing, go-live monitoring. You're a strong project manager who tracks many parallel clinic threads at once and chases down blockers relentlessly. Where your ownership starts and stops: you own each clinic from signed contract through go-live and a confirmed handoff to our Ongoing team. What You'll Do Run active onboardings end-to-end: information collection and organization, recording setup, EHR access, scenario doc prep Own testing cycles: build expected-vs-actual scenario docs, execute test and retest queues, hold the line on pass-rate discipline Monitor go-lives and drive clinics to a clean handoff Coordinate heavily with engineering to keep things moving Chase blockers relentlessly — the #1 way this role fails is letting a clinic stall waiting on an IT team or EHR access Flag repeatable manual work for automation — you're closest to the process, so you're expected to spot what shouldn't be done by hand twice What We're Looking For Required 1–3 years of client-facing or operational experience; high-slope operators encouraged to apply even with less traditional CS background Comfortable with structured testing and process discipline (scenario docs, pass/fail tracking) Highly communicative, clear and warm with clinic staff Owner mindset — follows through without being chased, closes loops without being asked Healthcare-operations fluency strongly preferred (practice management, medical office ops, EHR familiarity) Comfortable in ambiguity and fast-changing process (early-stage environment)– Background signals: implementation coordinator, EHR go-live analyst, clinic operations lead What We Offer Competitive salary + early-team equity Real operational ownership Agents you help deploy touch thousands of patients, improve patient care and outcomes, and shape how medicine is practiced today Small, high-trust team; opportunities for growth We've done the hardest thing in healthcare: proven distribution. You'll be the person who makes the product real for every customer we bring on — and who helps us build the deployment processes that scale with the company.