Customer Success Associate

About Goparity

Goparity is an impact finance platform that connects companies that need funding for sustainable projects with individuals and organisations who want to invest sustainably. Through our crowdlending platform, users can lend to entities that pursue sustainable projects.

We are growing both in terms of size and impact generated. We were founded in Portugal in 2017 and have offices in Portugal, Spain and Canada, and have since financed projects and grown a large community of investors worldwide. We are looking for smart, creative people who want to take part in our mission to democratise the financial sector, for the good of people and our planet.

The Role

As a Customer Success Associate, you'll be part of our Operations & CS team, the first point of contact for our investors. Your mission is to provide clear, empathetic, and efficient support across email, chat and phone — owning your day-to-day interactions with confidence and increasing autonomy.

You'll know your way around a support queue already: you'll get to know our platform inside out, take ownership of investor requests from routine to more complex, and become a reliable, go-to presence within the team. You'll work within our established processes with light day-to-day supervision, and you'll report to our CS Team Lead.

What You'll Do

• Own investor requests end-to-end via email, chat and phone, ensuring a smooth and clear experience.
• Guide investors through their journey with the platform, from onboarding to more complex account queries.
• Keep ownership of your ticket queue: prioritise, follow up, and resolve within SLA.
• Maintain and improve our FAQs, macros, and other support resources.
• Surface patterns and feedback from investors to help the team improve processes and tools.
• Collaborate closely with the wider CS & Ops team, escalating edge cases when needed.

About You

• At least 1–2 years of experience in a customer-facing role (support, success, service, or similar).
• Bachelor's degree in Management, Accounting, Finance, Economics or a similar field (or equivalent experience).
• Based in Lisbon or willing to commute regularly — some tasks require in-person presence (e.g. contract archives, occasional client meetings).
• Fluency in Portuguese and English; Spanish is a plus.
• Strong written communication skills.
• Empathetic and patient: you enjoy helping people and finding solutions.
• Well-organised, detail-oriented, and comfortable managing several requests at once within established processes.
• Comfortable with tools like Excel and quick to learn new ones.

Bonus Points If You Have

• Experience in a startup or fintech environment.
• Knowledge of basic financial concepts.
• Familiarity with customer support tools (e.g., HubSpot, Zendesk).

What We Offer

• The opportunity to grow your career in impact finance, fintech, and customer success at a fast-growing European startup — with a clear path to more senior CS roles as you develop.
• Supportive onboarding and ongoing coaching.
• A dynamic, international, and diverse team (we're an English-first company).
• Your total annual compensation package will range from 19.000€ to 23.000€ gross depending on your experience, including benefits.

Workplace

We are remote flexible, and maximum liberty comes with full responsibility. We are based in Wonder Work (Bairro Azul) in Lisbon, but you can work from home. We have one mandatory in-presence meeting every semester in Lisbon and an annual offsite (location TBD).

The Hiring Process

• Short screening interview (~30 min)
• Practical case study/challenge
• Final interview with Director of Operations (~30 min)

How to Apply

Apply through LinkedIn or send your CV to [email protected]. Candidates selected for the next stage will be informed about the following stages.

We are an equal opportunities employer and do not discriminate based on gender, race, colour, religion, sex, pregnancy, national origin, age, or ability. We want every colleague to feel included and able to perform their work with independence and well-being.