Customer Success Engineer

The Opportunity

Overview

We’re seeking a Customer Success Manager who will partner with manufacturing customers to drive successful implementations and long-term adoption of StartProto’s AI Manufacturing OS. You’ll translate shop floor processes into scalable StartProto workflows, build integrations with customers’ existing systems, and help shape scalable playbooks and documentation that accelerate our customer success motion. This role offers influence over product direction and market strategy in a small, high-ownership team.

What you’ll do

• Curate recommendations based on client priorities to ensure they are achieving ROI and help them make strategic business decisions

• Translate customer shop floor processes into StartProto workflows and integrations with MES, MRP, CRM, ERP, and other systems.

• Collaborate with customers to define success metrics, capture requirements, and deliver targeted outcomes (e.g., time-to-value, data accuracy, process automation).

• Build and maintain technical documentation, playbooks, and best-practice guides to scale customer success efforts.

• Serve as the trusted technical partner from pre-sale through ongoing adoption, guiding implementations and field-ready solutions.

• Provide hands-on support during deployments, pilot programs, and post-implementation optimization.

• Influence product direction by collecting customer feedback, identifying gaps, and communicating needs to the product and engineering teams.

• Travel to customer sites as needed (approximately 20-50%), with expenses covered.
  

• Maintain and track customer success & adoption metrics

Stuff we would love to see

• You’re comfortable working remotely and traveling to customer sites.

• You have 1–3 years of software development experience in TypeScript or Python.

• You’ve worked directly with customers in a support or success capacity.

• You have hands-on experience with MES, MRP, CRM, or ERP systems.

Qualifications

• STEM field preferred.

• US Citizenship required.

About StartProto

As the first AI-Powered platform of its kind, we are able to empower the next generation of manufacturers to supercharge their business unencumbered by legacy implementation or sales cycles.

When manufacturers use our product, they free up valuable time from repetitive day-to-day work, definition, purchasing, and scheduling tasks. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.

We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a pre-Series A and fast-scaling company that is revolutionizing an essential industry, read on and apply!

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

This position requires activities that are subject to US Export Control Laws and requires US Citizenship or Green Cardholder Status.

Compensation and equity

• Salary: $75,000–$110,000 per year

• Travel: All travel expenses covered (flights, hotel/Airbnb within budget, rental car, per diem via corporate card)

• Equity: Stock options of StartProto.

Benefits

• Health, dental, and vision insurance (opt-in; details available)

• Company-managed 401(k) with 1% match

• Flexible PTO (manager discretion) plus eight company holidays

Why Join StartProto

• Influence product direction and how we bring AI Manufacturing OS to market as part of a nimble, high-ownership team.

• Build scalable customer success capabilities and playbooks that accelerate value realization for manufacturers.

• Work with a forward-looking blend of manufacturing domain expertise and AI-powered workflows.