Customer Success Executive - Entry Level

Customer Success Executive – Entry Level

Location: Philippines

Work Setup: Remote

Employment Type: Full-Time

Salary Range: ₱25,000–₱30,000 per month

Level: Entry Level / Fresh Graduates Welcome

About the Role

We are looking for a motivated and customer-focused Customer Success Executive to join our team.

This is an entry-level opportunity for fresh graduates or early-career professionals who want to build a career in Customer Success, SaaS, and technology.

As a Customer Success Executive, you will work directly with customers throughout their journey—from onboarding and product education to day-to-day support and product adoption.

We are looking for someone who can communicate clearly, learn quickly, solve problems, take ownership, and genuinely care about helping customers succeed.

Key Responsibilities

• Assist new customers during the onboarding and implementation process.
• Guide customers in understanding and using the platform effectively.
• Provide professional support through support tickets, chat, email, and online meetings.
• Understand customer questions and provide clear, accurate, and practical solutions.
• Conduct product demonstrations, walkthroughs, and customer training.
• Explain product features and workflows in a simple and easy-to-understand manner.
• Troubleshoot basic customer concerns and identify when escalation is necessary.
• Take ownership of customer concerns and follow through until resolution or proper escalation.
• Encourage customers to adopt relevant product features.
• Maintain accurate customer records and internal documentation.
• Collaborate with Customer Success team members and other departments.
• Manage multiple responsibilities while maintaining attention to detail and service quality.
• Continuously learn about new product features, processes, and improvements.

QualificationsRequired

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Fresh graduates are encouraged to apply.
• Excellent written and verbal English communication skills.
• Strong interpersonal skills and confidence when communicating with customers.
• A customer-obsessed mindset and genuine interest in helping customers succeed.
• Comfortable learning and navigating software, web-based systems, and digital tools.
• Strong learning agility and ability to understand new processes quickly.
• Good analytical, critical-thinking, and problem-solving skills.
• Strong sense of ownership and accountability.
• Organized and able to prioritize multiple responsibilities effectively.
• Detail-oriented and able to follow processes accurately.
• Professional, patient, and composed when handling challenging situations.
• Adaptable and open to coaching, feedback, and continuous improvement.
• Able to work independently and collaborate effectively in a remote environment.
• Basic knowledge of Microsoft Excel or Google Sheets.
• Reliable internet connection and a suitable remote work setup.

Nice to Have

• Previous exposure to SaaS, software, or technology-based environments.
• Experience using CRM, ticketing, helpdesk, or customer support platforms.
• Experience conducting presentations, product demonstrations, training, or tutorials.
• Exposure to healthcare, veterinary, dental, aesthetics, or other service-based industries.

We look forward to hearing from candidates who are eager to start and grow their careers in Customer Success and SaaS.