Customer Success Intern, Retailer Partnerships

Customer Success Intern, Retailer Partnerships

• • London, United Kingdom
• Marketing & Communications
• Internship

Job ID: r21221

What You'll Do:

We are looking for a Customer Success Intern to support our Customer Success team in managing retail eCommerce partners across the UK. The role focuses on monitoring retailer performance, analysing data, identifying growth opportunities, and strengthening long-term partnerships. You will collaborate with cross-functional teams, contribute to strategic initiatives, and support process improvements to drive customer success and business growth.

Your responsibilities will include:

• Support the Customer Success team in managing a portfolio of retail eCommerce partners across the UK.
• Monitor and analyse retailer performance metrics, identify trends, and provide actionable insights to support business growth.
• Assist in preparing business reviews, performance reports, and customer presentations.
• Identify opportunities to improve retailer satisfaction, engagement, and long-term partnership success.
• Collaborate with Analytics, Demand, Product, and Technical teams to support the successful execution of customer initiatives.
• Contribute to strategic discussions on retailer growth, the adoption of new solutions, and revenue opportunities.
• Support opportunity tracking and sales pipeline forecasting using tools such as Salesforce.
• Conduct market research and competitive analysis to identify industry trends and inform customer success strategies.
• Contribute to process improvement projects, documentation, and initiatives that enhance operational efficiency and best practices.

Who You Are:

• Bachelor's or Master's degree
• Available for a full-time, 6 months internship based in London
• Strong analytical mindset with the ability to interpret data and derive meaningful business insights
• Organisational skills with strong attention to detail and the ability to manage multiple priorities
• Interested in Customer Success, Account Management, Retail Media, eCommerce, Digital Advertising, or AdTech
• Comfortable working with cross-functional teams in a fast-paced and international environment
• Enjoys working with people to drive the best possible outcome for the business and the client

What You’ll Gain:

• Practical experience in B2B sales, SDR activity and demand generation within a leading AdTech business.
• Exposure to retail media, digital advertising and the commercial relationships between agencies, brands and retailers.
• Hands-on experience with prospecting techniques, sales technology, campaign execution and CRM management.
• The opportunity to work alongside experienced commercial leaders and contribute directly to pipeline development and business growth.
• A supportive, collaborative environment where your ideas, initiative and contribution will make a difference.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer: