Customer Success Lead

Tagline: Build the CS function from scratch and own the health of 150+ clients. Experience: 4+ years About Clipster Clipster is where brands and creators connect to turn views into profits. Creators clip, remix, and post branded content on TikTok, YouTube, Instagram, and X — earning for every view they deliver. Brands get scale, simplicity, and performance tracking they can actually trust. The role We have 150+ clients and growing. This is a senior, high-ownership role where you'll own the entire client base: their health metrics, their journey, their expansion, and their retention. Right now client success is distributed across the team — you'll bring it together, build the function from the ground up, and make it one of the most impactful parts of Clipster. What you'll do Own the health of the entire client base — track key metrics, identify risk, and act on signals early. Build and maintain a clear view of every client's journey: onboarding, activation, usage, and expansion. Establish best practices for client communication — updates, check-ins, reporting cadences. Partner with Campaign Managers so client campaigns run smoothly and deliver results. Identify upsell and expansion opportunities across the existing book of business. Build the systems, templates, and playbooks that make client success scalable. Feed client insights back into product and campaign operations. What we're looking for 4+ years in Customer Success, Account Management, or a similar client-facing role. Proven track record of owning a client portfolio and growing revenue within it. Strong analytical mindset — comfortable with dashboards, health scores, and data-driven decisions. Excellent communication — you write clearly, run sharp calls, and know how to deliver a hard message. Experience building CS processes, playbooks, or infrastructure from scratch or near-scratch. Someone who treats client success as a revenue function, not a support function. Bonus: a marketplace, SaaS, or performance marketing platform, or experience with brand and agency clients. What we offer A competitive salary that reflects the impact you have, reviewed as you grow into more. Flexible time off — take what you need. We trust adults to manage their own energy, not a leave balance. Remote-first: work wherever you’re most productive, and we get together in person when it makes sense. A one-time $1,000 home office bonus to set up a workspace you’ll actually want to work from. An annual education stipend for books, courses, and conferences. Next steps Screening interview Test assignment Test assignment deep dive Part-time trial