Customer Success Manager

Overview rePurpose is the Leading Packaging Sustainability and Compliance Platform for CPG brands to streamline EPR compliance and make credible sustainability claims. At rePurpose, we believe a world free of plastic waste is achievable within our lifetime. To accelerate our impact, we are hiring a Senior Software Engineer with deep backend and infrastructure expertise to support our vision of solving the global waste crisis. As a Senior Software Engineer at rePurpose, you will play a central role in architecting and scaling our platform — building the reliable, high-performance systems that power compliance workflows, data pipelines, and sustainability insights for brands across the US and beyond. About the Role The Customer Success Manager owns a diverse portfolio of accounts across our compliance and plastic recovery product lines. You are the primary relationship owner post-sale — responsible for driving customer outcomes, managing customers through data-intensive compliance workflows, ensuring renewals, and identifying growth opportunities across your book of business. This role requires strong project management instincts, comfort with large data sets, and the ability to operate with precision in a fast-moving, highly regulated industry. Key Responsibilities Own a portfolio of accounts as the primary point of contact throughout the customer lifecycle, from onboarding through renewal Guide customers through complex, data-intensive compliance and reporting workflows tied to EPR and packaging regulations across multiple jurisdictions Project manage multiple accounts simultaneously against strict regulatory deadlines, coordinating cross-functionally with Product, Delivery, and Enablement teams Build and maintain relationships across multiple stakeholder levels, running structured cadences including QBRs and proactive health reviews Own the full renewal cycle — forecasting accurately, managing risk proactively, and closing on time Identify and develop upsell and cross-sell opportunities across both compliance and plastic recovery product lines Work with large, complex data sets to surface customer insights, monitor submission accuracy, and flag issues early Maintain accurate account data, health scores, and renewal forecasts in our CS platform and CRM Requirements 3+ years of experience in a Customer Success Manager role, owning a book of business with direct accountability for retention and growth Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines Demonstrated comfort working with large data sets — you can analyze, interpret, and communicate data clearly to non-technical stakeholders Strong project management skills — able to run multiple workstreams in parallel without dropping the ball Experience with HubSpot or a comparable CRM; you keep your data clean and use it to drive decisions AI-forward mindset — you actively use AI tools to work smarter, automate repetitive tasks, and improve the quality of your customer interactions Comfortable operating in a startup environment with evolving processes, products, and priorities Strong written and verbal communication — you can simplify complex regulatory or technical concepts for a range of audiences Location Preference: This role is remote, but if you live in New York City, our NYC head office is at 1460 Broadway, with 3 days/week in the office. We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.